About the Role

Our client is revolutionizing the real estate experience and is looking for a proactive and tech-savvy Agente de Propiedades Virtual y Soporte al Cliente to join their fully remote team. This role is idóneo for an individual passionate about real estate and exceptional customer service, comfortable working from home. You will be the primary point of contact for clients engaging with our client's online platforms, assisting them through virtual tours, answering inquiries about properties, and guiding them through the initial stages of the buying or selling process. Your expertise will help clients navigate our digital tools, schedule virtual showings, and gather necessary information without the need for physical presence. This position requires excellent communication skills, a strong understanding of digital tools, and the ability to provide a seamless and positive client experience from a distance. The role is crucial for expanding our client's reach beyond geographical limitations, offering accessibility and convenience to a wider audience. We are committed to creating a supportive remote work environment where you can thrive and grow professionally, contributing to the innovation happening in the real estate sector. This role is fundamental to our digital-first strategy.

Key Responsibilities

- Respond promptly and professionally to client inquiries received via phone, email, and chat regarding properties and services.
- Conduct engaging and informative virtual property tours using online platforms.
- Guide clients through our client's website and online tools, assisting with navigation and information retrieval.
- Schedule virtual appointments for clients with agents or conduct initial consultations.
- Provide detailed information about properties, including features, pricing, and availability.
- Assist clients in understanding the online purchasing or selling process.




- Troubleshoot any technical issues clients may experience with the virtual platforms.
- Maintain accurate client records and interaction logs in the CRM system.
- Gather client feedback to help improve online services and user experience.
- Collaborate with the marketing team to ensure consistent messaging and branding in client communications.

Requirements

- Previous experience in customer service, sales support, or real estate is highly advantageous.
- Excellent verbal and written communication skills in Spanish.
- Proficiency in using video conferencing tools (Zoom, Google Meet, etc.) and CRM software.
- Comfortable working independently in a remote environment.
- Strong technical aptitude and ability to quickly learn new software.
- Adept at providing exceptional customer service and building rapport virtually.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Reliable internet connection and a dedicated home office setup.
- Self-motivated, organized, and able to manage time effectively.
- A passion for real estate and a desire to help clients find their perfect property.

Benefits

As a fully remote position, this role offers the ultimate flexibility and work-life balance. Our client provides competitive compensation and opportunities for career progression within the company's expanding digital division. You will receive comprehensive training on our client's proprietary systems and virtual tour technology. We foster a collaborative and supportive online community, ensuring you feel connected and valued. Access to ongoing professional development resources is provided. This is an exciting chance to be at the forefront of innovation in the real estate industry, working from the comfort of your own home and contributing to a forward-thinking company based in Puebla, Puebla . You will play a key role in enhancing our client's digital presence and client engagement strategy.

📌 Agente de Propiedades Virtual y Soporte al Cliente (Heroica Puebla de Zaragoza)
🏢 Placements24
📍 Heroica Puebla de Zaragoza