About the Role

Our client, a dynamic consulting firm committed to technological advancement, is seeking a motivated and skilled Técnico/a de Soporte TI (Nivel 1) to join their team in Oaxaca City, Oaxaca . This essential role involves providing first-line technical support to employees, troubleshooting hardware, software, and network issues to ensure seamless business operations. The adecuado candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-service oriented approach. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to senior technicians, and maintaining IT equipment. This is an excellent opportunity for an aspiring IT professional to gain hands-on experience and grow within a supportive and technologically focused environment in Oaxaca City .

Key Responsibilities

- Provide prompt and effective technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and resolve common technical problems, such as printer issues, software glitches, and connectivity problems.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist with user account management, including creating new accounts and resetting passwords.
- Document all support requests and resolutions accurately in the ticketing system.
- Escalate unresolved issues to the appropriate Level 2 or Level 3 support teams.




- Perform routine maintenance and upgrades on IT systems.
- Ensure compliance with IT policies and procedures within the organization.
- Contribute to the creation and updating of IT support documentation and knowledge base articles.
- Maintain a professional and helpful demeanor when interacting with users in Oaxaca City .

Requirements

- High school diploma or equivalent; a technical certification (e.g., CompTIA A+) is a strong plus.
- Previous experience in IT support or a similar technical role is preferred.
- Familiarity with Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with common office applications (e.g., Microsoft Office Suite, Google Workspace).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Must be able to work on-site at our office in Oaxaca City, Oaxaca .
- Willingness to learn and adapt to new technologies.

Benefits

Our client offers a competitive starting salary and opportunities for career advancement within the IT field. Full-time employees are eligible for health insurance, including medical and dental coverage. You will receive comprehensive training on company systems and technologies. This role in Oaxaca City provides a valuable foundation for a career in information technology, offering hands-on experience and a supportive work environment.

📌 Técnico/a de Soporte TI (Oaxaca de Juárez)
🏢 Placements24
📍 Oaxaca de Juárez