About the Role

Our client, an innovative educational provider, is seeking a dedicated Technical Support Specialist focused on e-learning platforms. This role is crucial for ensuring the smooth operation and accessibility of our digital learning environment for students and faculty. You will be responsible for troubleshooting technical issues, providing user support, and maintaining the integrity of the e-learning systems. This is an excellent opportunity to apply your technical skills in a supportive educational context. The position is based in Ciudad Juárez, Chihuahua , requiring full-time, on-site presence to provide direct support.

Key Responsibilities

- Provide first-level technical support for users encountering issues with the Learning Management System (LMS) and other educational software.
- Troubleshoot and resolve hardware, software, and network issues related to the e-learning environment.
- Assist students and instructors with login problems, navigation, and the use of platform features.
- Escalate complex technical issues to senior IT staff or vendors when necessary.
- Maintain accurate records of support requests and resolutions in a helpdesk system.
- Conduct user training sessions on basic platform usage and common troubleshooting techniques.
- Monitor system performance and perform routine maintenance tasks on e-learning platforms.
- Create and update user guides and FAQs for common technical issues.




- Ensure a high level of user satisfaction through prompt and effective support.

Requirements

- High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Proven experience (1-2 years) in technical support, preferably in an educational or IT environment.
- Familiarity with Learning Management Systems (e.g., Moodle, Blackboard, Canvas) and other educational technologies.
- Strong knowledge of common operating systems (Windows, macOS) and office productivity software.
- Excellent troubleshooting and problem-solving skills.
- Good verbal and written communication skills, with the ability to explain technical information clearly.
- Customer-service oriented attitude and patience when assisting users.
- Ability to work independently and as part of a team.
- Basic understanding of network concepts is beneficial.

Benefits

- We offer a competitive salary and a comprehensive benefits package, including health insurance.
- Opportunities for professional development and training in educational technologies.
- A stable work environment within a growing educational institution.
- The chance to make a direct impact on the learning experience of students and educators.
- Be part of a collaborative team focused on providing excellent service.
- Gain valuable experience in the EdTech support field.

📌 Especialista en Soporte Técnico y Plataformas de E-learning (Chihuahua)
🏢 Placements24
📍 Chihuahua