About the Role

Our client is a rapidly expanding restaurant group seeking a dynamic and experienced Gerente de Restaurante y Operaciones Gastronómicas to oversee their flagship location in Puebla, Puebla . This pivotal role requires a leader with a keen eye for detail, exceptional customer service skills, and a comprehensive understanding of restaurant operations, from front-of-house to back-of-house management. The successful candidate will be responsible for ensuring the highest standards of service, food quality, and operational efficiency, contributing directly to the profitability and reputation of the establishment. This position offers a challenging yet rewarding opportunity to manage a high-volume restaurant in the historic and culturally rich city of Puebla . We are looking for a visionary leader who can inspire their team and drive continuous improvement across all facets of the restaurant experience. If you are passionate about hospitality and possess a strong business acumen, this role is for you.

Key Responsibilities

- Oversee daily restaurant operations, ensuring smooth service and guest satisfaction.
- Manage and motivate front-of-house and back-of-house staff, including hiring, training, scheduling, and performance management.
- Develop and implement strategies to enhance customer experience and build customer loyalty.
- Control operational costs, including labor, inventory, and supplies, to achieve financial targets.
- Ensure compliance with all health, safety, and sanitation regulations.
- Manage inventory levels, conduct regular stock takes, and oversee food and beverage ordering.




- Collaborate with the culinary team to maintain menu quality and consistency.
- Handle guest feedback, complaints, and service recovery effectively.
- Implement marketing initiatives to drive traffic and revenue.
- Prepare daily, weekly, and monthly operational and financial reports.

Requirements

- Minimum of 4 years of experience in restaurant management, with a proven track record of success.
- Strong understanding of all aspects of restaurant operations, including FOH, BOH, P&L;, and P&L; statements.
- Excellent leadership, team-building, and communication skills.
- Demonstrated ability to manage budgets and control costs effectively.
- Proficiency in restaurant management software and POS systems.
- Exceptional customer service and problem-solving abilities.
- Ability to work versátil hours, including evenings, weekends, and holidays.
- Passion for the food and beverage industry and delivering exceptional dining experiences.
- Knowledge of local health and safety regulations is essential.
- Based in or willing to relocate to Puebla, Puebla .

Benefits

This position offers a competitive annual salary and performance-based bonuses. You will also receive a comprehensive benefits package, including health insurance, paid vacation, and opportunities for advancement within a growing company. Enjoy the unique cultural environment of Puebla while leading a team dedicated to culinary excellence. This role provides significant autonomy and the chance to implement your operational vision. Join a company that values its employees and invests in their professional growth. Be a part of the exciting culinary scene in Puebla .

📌 Gerente de Restaurante y Operaciones Gastronómicas (Heroica Puebla de Zaragoza)
🏢 Placements24
📍 Heroica Puebla de Zaragoza