About the Role

Our client, a leader in business solutions, is seeking a professional and client-focused B2B Customer Support Representative to join their team in Tlaquepaque, Jalisco . This role is critical in managing relationships with our business clients, ensuring their needs are met with efficiency and expertise. You will be the primary point of contact for corporate customers, handling inquiries, resolving issues, and providing guidance on our services. This is a full-time, on-site position, fostering a collaborative environment within our Tlaquepaque office. We value strong professional relationships and are looking for individuals who can represent our company with integrity and provide outstanding service to our business partners. This role offers significant opportunities for professional growth within a dynamic corporate setting. You will be instrumental in maintaining client satisfaction and retention.

Key Responsibilities

- Manage and resolve inquiries and issues for business clients via phone, email, and in-person meetings.
- Develop and maintain strong working relationships with key contacts at client organizations.
- Provide in-depth information about our products and services, addressing business-specific needs.
- Troubleshoot and resolve technical or service-related problems for B2B clients.




- Escalate complex issues to account managers or relevant departments, ensuring timely resolution.
- Document all client interactions and resolutions accurately in the CRM system.
- Identify opportunities for upselling or cross-selling based on client needs and feedback.
- Conduct client satisfaction surveys and feedback sessions.
- Contribute to team goals and objectives in Tlaquepaque, Jalisco .

Requirements

- Proven experience in B2B customer support, account management, or a related business-to-business role.
- Excellent communication, negotiation, and problem-solving skills.
- Strong understanding of business operations and client relationship management.
- Proficiency in CRM software and MS Office Suite.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Professional demeanor and strong presentation skills.
- Willingness to work full-time and on-site in Tlaquepaque, Jalisco .

Benefits

Our client offers a competitive salary, performance bonuses, comprehensive health benefits, opportunities for professional development, a collaborative work environment, and the chance to work with a leading provider of business solutions. Join our team in Tlaquepaque, Jalisco and build a rewarding career.

📌 Representante de Soporte al ClienteB (San Pedro Tlaquepaque)
🏢 Placements24
📍 San Pedro Tlaquepaque