About the Role

Our client is seeking a dynamic and experienced Multilingual Customer Support Specialist to join their team in Tlalnepantla, State of Mexico . This role is crucial for managing international customer inquiries and ensuring a high level of service across different linguistic markets. The idóneo candidate will possess exceptional communication skills in multiple languages and a passion for resolving customer issues effectively. This is a full-time, on-site position based in our offices located in Tlalnepantla , fostering a strong team spirit and collaborative work environment. We are looking for an individual who can handle a diverse range of customer needs with professionalism and efficiency, contributing significantly to our global customer satisfaction goals. This is a key position within our growing operations, offering substantial opportunities for career progression.

Key Responsibilities

- Respond to customer inquiries and resolve issues via phone, email, and chat in multiple languages (e.g., Spanish, English, French, German).
- Provide detailed product and service information, guiding customers through troubleshooting steps.
- Escalate complex issues to appropriate departments, ensuring follow-up and resolution.
- Maintain a high level of customer satisfaction by offering excellent support and personalized service.




- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer inquiries and report them to management for service improvement.
- Assist in training new team members on support processes and best practices.
- Contribute to a positive and productive team environment in Tlalnepantla, State of Mexico .

Requirements

- Proven experience in a customer support or service role.
- Fluency in Spanish and English is required; proficiency in other languages (e.g., French, German, Portuguese) is a strong advantage.
- Excellent verbal and written communication skills in all required languages.
- Strong understanding of customer service principles and practices.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.High school diploma required; a college degree is preferred.
- Willingness to work full-time and on-site in Tlalnepantla, State of Mexico .

Benefits

- Our client offers a competitive salary, comprehensive benefits package including health and dental insurance, opportunities for international assignments, ongoing training and development, and a supportive work environment in Tlalnepantla, State of Mexico .

📌 Especialista en Soporte al Cliente Multilingüe (Tlalnepantla de Baz)
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📍 Tlalnepantla de Baz