POSITION OBJECTIVE

The SAP FICO Business Analyst acts as a key liaison between Finance business stakeholders and IT, responsible for capturing, analyzing, documenting and managing application requests, incidents and enhancement opportunities related to SAP Finance and Controlling processes.

This role provides first-level (L1) support for SAP Finance applications, ensuring timely resolution of incidents and service requests while driving continuous improvement initiatives. The position is accountable for ensuring that proposed solutions align with business strategies, comply with integral IT standards, architecture and governance, and follow best practices to deliver scalable, secure and value-driven outcomes.

ROLE & RESPONSIBILITIES

- Act as the primary point of contact for Finance business users to capture SAP application requests across regions.
- Act as SAP FICO functional expert supporting Finance business processes globally.
- Analyze business needs to identify real problems, objectives and value drivers.
- Challenge and refine requests to ensure alignment with business strategy and IT roadmaps.
- Translate business requirements into clear functional requirements, user stories and acceptance criteria.
- Ensure requirements are complete, consistent, traceable and prioritized.
- Propose functional solutions aligned with approved tools, platforms and enterprise architecture standards.
- Assess solution options considering value, scalability, cost, risk and global reuse.
- Ensure solutions comply with IT governance, security, data and compliance policies.
- Collaborate with other IT technical teams to validate feasibility and design choices.




- Balance global standardization with regional business needs.
- Analyze, configure and troubleshoot SAP Finance and Controlling processes including General Ledger, Accounts Payable, Accounts Receivable, Banking, Cost Centers, Profit Centers and Internal Orders.
- Support month-end, quarter-end and year-end closing activities ensuring system availability and process continuity.
- Analyze and maintain integrations between SAP Finance and other SAP modules including Materials Management (MM), Sales & Distribution (SD) and Production Planning (PP).
- Act as Level 1 (L1) support for application incidents and service requests logged in ServiceNow.
- Perform initial analysis, troubleshooting and resolution of application-related issues.
- Accurately classify, prioritize and document tickets according to ITSM processes.
- Ensure timely resolution of tickets within defined SLAs.
- Escalate tickets to Level 2/3 support with complete analysis and context when required.
- Identify recurring incidents and contribute to root cause analysis and problem management.
- Propose corrective and preventive actions to reduce incident recurrence.
- Create and maintain knowledge articles, troubleshooting documentation and support procedures.
- Create,



maintain and review Business Requirement Documents (BRD), Functional Specifications, Gap Analysis and Solution Design documentation.
- Evaluate business requirements and identify standard SAP capabilities versus custom development needs.
- Collaborate with development and integration teams to define technical requirements and interface solutions.
- Support testing activities including unit testing, integration testing and User Acceptance Testing (UAT).
- Contribute to functional test cases and validate delivered solutions against business requirements and expected outcomes.
- Participate in SAP enhancement, deployment, transformation and continuous improvement projects.
- Support deployment and post-go-live stabilization activities.
- Understand and support SAP integrations with external systems through technologies such as IDocs, BAPIs and RFCs.
- Ensure traceability between business requests, incidents, solutions and releases.
- Communicate clearly with business users regarding ticket status, resolution and next steps.
- Act as a trusted partner between business, IT delivery teams and support teams.
- Facilitate workshops, requirement refinement sessions and solution reviews when needed.
- Support governance forums by preparing documentation, impact analysis and solution summaries.
- Ensure Finance solutions comply with BRP governance, security standards and enterprise architecture principles.
- Follow BRP values and behaviors.
- Ensure a safe working environment and take full accountability for all safety-related topics.
- Enforce BRP Quality Policy.

SOC

📌 SAP Business Analyst (Santiago de Querétaro)
🏢 Hubclub Go
📍 Santiago de Querétaro