Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix is one of the world’s leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the Role
The Innovation Operations team sits at the intersection of experimentation and scale — translating new ideas into reliable, operational workflows. We’re looking for a Technical Project Manager who can own operational execution of innovation pilots and new product experiences, from intake through launch, while also getting hands-on to configure, troubleshoot, and optimize the backend environments that make those experiments real.
You will lead cross-functional projects that test and shape the future of how we launch new experiences and formats, and ensure the technical foundation, from setup to backend tooling, is ready to support that future.
This role blends strategic project execution with hands-on technical work.
ResponsibilitiesTechnical Project OwnershipOwn integral operational execution for tests and new product experiences, from intake through launchLead cross-functional innovation pilots, partnering with Product, Engineering, Creative and Operations to scope, test, and scale new product workflowsTranslate abstract or early-stage ideas into structured,



executable project plansDesign repeatable workflows and operating models for new experiencesDrive operational handoff by coordinating with regional hubs and teams to support the transition from testing to productization and scaled operationsDefine success criteria and readiness standards so successful experiences can scale into stable, repeatable workflowsTechnical Setup & Workflow ReadinessSet up and maintain backend testing environmentsEnsure test environments and workflows can support new and non-standard experiences, and work with engineering to flag compatibility issues across tooling, delivery, and downstream workflows.
Partner with cross-functional teams to support testing and validation of new product and tech capabilitiesPressure-test workflows before launch to surface gaps in tooling, ownership, and handoffsLead launch readiness and post-launch validation, confirming new experiences work as intendedProblem Solving & Risk ManagementIdentify and resolve cross-functional blockers, technical risks, and system dependencies across engineering, ops, and tooling to keep tests on track and protect timelines, scalability, and member experienceServe as a technical liaison between engineering and ops, ensuring clarity around scope, ownership, and trade-offsRun intake for new tests and requests, prioritizing based on business impact and team capacityStakeholder Influence & CommunicationCommunicate project status, technical risks,



and priorities clearly across cross-functional teams through concise updates, structured memos, and live forums to drive alignment and informed decision-makingBuild trust and influence across engineering, product, and leadership teams by representing Innovation Operations with confidence, clarity, and the ability to advocate effectively in high-stakes or cross-functional settingsRequirements7+ years of technical project or program management experience, ideally in high-growth, cross-functional environmentsExperience managing complex technical workflows and programs with hands-on technical involvement (e.g., QA setups, test configuration, backend environments)Proven ability to build structure in ambiguous, 0-to-1 spaces, taking a process from nothing to a scaled, repeatable operation, including defining handoffs to other teamsExperience owning launch execution and validation, including readiness checks, go/no-go decisions, and post-launch follow-upStrong prioritization judgment, including how to balance competing requests and manage scope, and the ability to ramp quickly across different product areasHands-on experience using AI tools to automate workflows or improve operational efficiencyAbility to distill complexity into clear plans and articulate trade-offs, with a strong eye for edge cases and operational impact of variability across products and workflowsExceptional written and verbal communication, from clear memos, proposals, and post-mortems to leading high-stakes conversations and building trust across technical and non-technical stakeholdersBonus

Experience:
Experience launching new product features or experiences, with exposure to personalization and experimentationExperience testing or launching AI-powered features or productsExperience working across regions or

📌 Innovation Operations Technical Project Manager (Ciudad de México)
🏢 Netflix..
📍 Ciudad de México