About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

One of the UK’s most exciting unicorns with a team of over 800 people

Among the fastest-growing tech companies in the UK

Profitable since 2017

Backed by top investors including Balderton Capital and Goldman Sachs

Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to

Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions

Build the best technology in-house : we use new data sources, machine learning and AI to make machines do the heavy lifting

About the role

Are you Senior IT Support Engineer that enjoys developing and automating in house IT systems, troubleshooting the office IT environment and administering day to day IT related requests?

This is a chance to build out the IT support team in Mexico together with our growing team in the UK and ensure excellent support for Lendable (900+ people).





We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you

What you will do

Be the first point of contact for our office staff with their IT issues

Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.

Provide direct support for Windows and Mac OS. Ensuring they are up-to-date and compliant with the IT standards

Onboarding of new joiners across multiple geographic locations and support with their technical needs

Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals

Develop and implement system scripting tasks to streamline processes and implement integrations between Saa S and internal services

Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP)

Provide general IT support, including a share of the on-call rota,



and work closely with colleagues in the UK, EU and US during overlapping hours.

What we’re looking for

Minimum of 3+ years experience in IT Support/Service desk support

Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.

Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.

Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO)

Hands-on experience running Okta and our VPN / secure remote access as code.

A natural problem solver with a high level of attention to detail & excellent verbal and written communication

A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload

Willingness to visit our office locations in Kent and London as required

Nice to haves

Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems.

Have some scripting knowledge and/or experience. (Bash or Power Shell)

Industry-specific background knowledge, particularly in sectors like finance.

Experienced in network management and troubleshooting

Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Interview process

A 15 minute online cognitive assessment.

A quick phone call with one of the Talent Team

Onsite or Video Interview

Technical Interview

Meet the team you’ll work with daily

Meet a member of the senior tech leadership.

📌 Senior it support engineer (Ciudad de México)
🏢 Lendable
📍 Ciudad de México