Job Summary Reporting to Customer Service Representative, the Responsibilities: Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers Interpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension In charge of tracking relevant metrics and drive action items based on results KPIs.
Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project,



in order to help the client in all their requisitions, exceeding their expectations.
Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
Create CMF, MRF and PQR.
Involve in CFT, Operations and customer meetings.
The experience we're looking to add to our team: Bachelor's degree Effective verbal and written communication in English and Spanish Customer-focused mindset and strong interpersonal skills Ability to resolve customer issues, complaints, and requests in a timely manner Ability to work under pressure and manage multiple priorities Strong organizational, planning, follow-up, and attention-to-detail skills Self-motivated, adaptable, and able to work with limited supervision Experience managing purchase orders, customer demand, shipments, sales orders, and deliveries Knowledge of RMA, CMA, AR, OTD, export processes, and Incoterms Proficient in Microsoft Office, especially Excel Experience in customer service, supply chain, logistics, or manufacturing environments preferred What you'll receive for the great work you provide: Competitive Salary.
Life

📌 Customer Service Representative (Guadalajara)
🏢 020 Flextronics Technologies Mexico, de C.V.
📍 Guadalajara