Responsibilities
Design and execute test strategies for Amazon Connect contact flows, routing, IVR/self-service, Cases/Tasks, Contact Lens, and AI conversational agents.
Validate legacy-to-Connect migrations through parallel testing, flow conversion verification, and data migration testing.
Build, maintain, and execute manual and automated web, IVR, API, integration, and end-to-end test suites using Playwright, Cypress, Selenium, and related tools.
Test custom Amazon Connect Agent Workspace and Agent Assist experiences.
Validate serverless and event-driven backends, including Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
Define quality metrics and communicate defect status and release readiness to delivery leads and customer stakeholders.
Perform phased rollout and cutover validation, monitoring and alerting verification, production incident triage, and fix validation.
Perform least-privilege IAM, DevSecOps scan, encryption, and compliance validation.
Run customer UAT sessions, drive defects to resolution, contribute reusable QA assets, and mentor junior QA engineers.
Requirements
8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms.
Hands-on experience with Amazon Connect or a comparable CCaaS platform, including contact flows, routing, Cases/Tasks, and reporting.




Proficiency with Playwright E2E and API testing, Cypress, Selenium, and unit, integration, and end-to-end testing.
Experience testing serverless and event-driven AWS architectures, including Lambda, API Gateway, DynamoDB, and Step Functions.
Working knowledge of conversational AI and voice testing considerations such as intent accuracy, latency, and fallback behavior.
Strong defect documentation and triage skills, with experience running UAT sessions for business and technical stakeholders.
Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows using GitHub Actions.
Preferred qualifications include contact center migration testing with Avaya, Genesys, Connect, or NICE; AI observability or accessibility engineering; relevant AWS certifications; contact center operations knowledge; consulting or client-delivery experience; and hands-on Cyara or Botium experience.
Benefits
100% remote work.
Medical insurance for the employee and eligible dependents.
Generous holidays and adaptable PTO.
Competitive phantom equity.
Paid exams and certifications.
Peer bonus awards.
State-of-the-art laptop and tools.
Equipment and office stipend.
Individual professional development plan and annual Learning and Development stipend.
Work with a worldwide team and inclusive corporate culture.

📌 Senior Qa Engineer (Xico)
🏢 Caylent
📍 Xico