Technical Support Representative | Guadalajara | Hybrid$18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical InsuranceHere’s the deal!We are looking for a motivated and tech-savvy individuals who are passionate about helping customers resolve technical issues and delivering exceptional support experiences. As a Level 1 Technical Support Specialist, you will serve as the first point of contact for customers seeking technical assistance with products, services, software, or hardware-related concerns. You will troubleshoot basic to intermediate issues, document resolutions, and elevate more complex problems when necessary. Success in this role requires strong communication skills, problem-solving abilities, and comfort navigating multiple systems and tools.Your day-to-day!- Provide first-level technical support to customers via ticketing systems, email, chat, and phone.- Troubleshoot and resolve basic technical issues related to software, hardware, account access, and product functionality.-- Document customer interactions, troubleshooting steps, and resolutions accurately within the ticketing platform.- Escalate unresolved or complex technical issues to appropriate support teams while ensuring proper case documentation.- Follow established troubleshooting procedures, workflows,



and knowledge base articles.- Maintain SLAs and meet performance metrics related to response and resolution times.- Communicate technical information clearly and professionally to non-technical users.- Stay up to date on product knowledge, system updates, and support processes.- Demonstrate strong time management and prioritization skills while managing multiple support requests.- Perform other duties and projects as assigned.What you need- At least 1 year of BPO, Help Desk, Technical Support, IT Support, or Customer Service experience.- Strong verbal and written communication skills with the ability to explain technical concepts clearly.- Basic understanding of computer systems, operating systems, internet connectivity, and common software applications.- Experience working with ticketing systems, CRM platforms, or help desk tools is preferred.- Excellent troubleshooting and analytical problem-solving skills.- Ability to diagnose, research, and resolve technical issues efficiently.- Strong organizational skills and attention to detail.- Courteous, professional, and customer-focused attitude.What you get- $18,000 MXN gross monthly salary- Paid training- Full law benefits- 8% Savings Fund- $1,000 MXN monthly food vouchers after 2 months- Major Medical Insurance after 3 months#J-18808-Ljbffr

📌 Technical Support Representative (V) (México)
🏢 Helpware
📍 México