Job DescriptionExperience- Providing application production support in ACC.- First Level Suppot for appplications for Call Centers.- Initial troubleshooting of applications.Functions- Give supports to Call Center, Screen Recording plataforms and Mobile apps.- The person should provide application production support in ACC.- First level support for applications for 3PCC call centers and Call Recording systems.- Initial troubleshooting of applications – does not include the code changes and defect fixes.- Should coordinate with other teams to resolve the outages.- Documentation for support and troubleshooting.- Updating knowledge database.Qualifications- Comunication.- Working under preassure.We offer atractive salary + Superior benefits and relocation bonus.Additional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr
📌 IT Service Engineer (México)
🏢 Dresden Partners
📍 México
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