Language skills: Spanish, English- Manage Handling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.- Support the end-user through telephone and remote support tools.- Analyze from problems and providing initial solutions or workarounds for end-user requests and incidents.- Capture from requests and incidents in a standardized ITSM platform.- Ensure the correct categorization and prioritization of incoming requests.- Forward from tickets to other support groups, when necessary, to ensure resolution.- Perform from service requests, such as password resets.- Communicate and Escalate from problems to functional or hierarchical positions as needed.- Document the work carried out and continuous Update the knowledge base.- Solve of complaints and escalations,



if possible.- Communicate with other departments and Forward relevant information completely and in a timely manner.- Compliance of the company's and the customer's internal regulations and work instructions.- Experience in SD/Customer Support- Proactive and open communication- Troubleshooting Office 365- Windows Clients (7, 8, 10)- Understanding Active Directory- Understanding Azure AD- Understanding Group Policy- Basic knowledge in network management- Erfahrung im SD/Customer Support- Proaktive und offene Kommunikation- Fehlerbehebung in Office 365- Windows-Clients (7, 8, 10)- Verständnis von Active Directory- Verständnis von Azure AD- Verständnis von Gruppenrichtlinien- Grundlegendes Wissen im Netzwerkmanagement#J-18808-Ljbffr

📌 IT Support First Level (m/f/d) for Service Desk (México)
🏢 Valeo IT
📍 México