Job Description
Scope: To Guarantee the proper functioning of the hotel through the integration of the various operational and administrative departments based on “Our Culture”:
• Enriching lives of others
• Facing every challenge in an optimist way (KPI)
• Learning from our mistakes in a positive and constructive way
• Building emotional bonds that trascend
• Respecting the authenticity of who we are and where we are
• Fostering empathy and respect among all
• Celebrating succeses we achieve together
• Making ordinary things in a extraordinary way
• Innovating in a fun way to reach next level Basic Functions: The main activity of a Hotel/Resort Manager is to ensure that the daily operation of the Hotel flows correctly in order to meet the expectations of our guests, also assists and represent the Managing Director during his absence with Guest, Owners, Corporate Offices, Associates, Suppliers in a competente and responsables way according to our culture. Duties and Responsabilities
• To maintain an ample knowledge and to adapt to the departmental policies, service procedures and standards.
• To make sure that the standards stay in a superior level daily and at any moment.
• Trust You
• LQA
• Forbes
• To supervise and to direct to the departments of Food & Beverage, Room Division, Residences, Security and SPA (Boutique).
• To attend in establishing and creating goals and strategies to achieve the operational and financial success of the hotel.
• To keep contact with the corporative offices in the execution of corporative goals.
• As a member of the Executive Committee,



to work close by with other members of the equipment in reaching the goals and objectives of the hotel
• To establish annual objectives for the Executives and Department Heads who report him directly.
• Person in charge of the attachment of the employees with the hotel’s policies and procedures when applying disciplinary actions when it is appropriate.
• Responsible to participate and create the manager on duty program and the Ceiba host calendar
• To interact of a courteous and professional form with the guests, personnel and members of the community to create the necessary engagement
• To respond in a courteous, professional and fast form with the intention of solving any conflict with guests or staff.
• To apply the principles of the logical thought to an ample range of intellectual and practical problems, not standardized, with the object to develop and to direct great variety of tasks.
• To supervise, to direct, to coordinate, to influence and to persuade the staff to maintain the hotel standards of service.
• To interact with other persons beyond giving and receiving orders; particularly to interact with supervisors, subordinates, collaborator and guests, as well as to solve problems with the guests and personnel.




• To become attached to a variety of written and oral instructions and schedules.
• Develop a variety of tasks, changing frequently from a task to another one of different nature without losing the efficiency and composure.
• To maintain a healthy work environment within the hotel.
• To make other required tasks.

About Us
Since its grand opening in 2008, Rosewood Mayakoba beckons guests in search of the ultimate escape. Inspired by Mayan traditions, this 620-acre resort enclave sits along a mile‐long arc of white Caribbean sand, nestled just north of the picturesque waterfront town of Playa del Carmen. Designed to blend harmony with natural landscapes, Rosewood Mayakoba is an oasis of luxury offering 129 suites with private plunge pools, garden showers, individual docks and the finest modern design and details. For further peace of mind, the resort is built to abide by the highest of eco-standards, offering indulgence with awareness, and has received the Rainforest Alliance Certification. Rosewood Mayakoba takes guests on an exclusive trip of a cultural immersion. From the ruins of Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs. For fashionistas, shopping in Playa del Carmen and Cancun promises a luxurious and fun experience. Scattered along gilded avenues are the authentic markets that showcase an impressive mix of only the best Mexican handicrafts and silverware. General Information Country/Region Mexico Province/City Riviera Maya Hiring Entity Rosewood Mayakoba Department Executive Office

Job Type
Full-time Permanent

📌 Resort Manager (Playa del Carmen)
🏢 Rosewood Hotel Group
📍 Playa del Carmen