At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of general talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong. We are currently searching for a Incident/Change Governance & Control (ICGC) Engineer: The Challenge (Responsibilities)
• Support governance and oversight of the Incident Management lifecycle, coordinating incident reviews, post-mortem governance activities, remediation tracking, and operational reporting.
• Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities and strengthen operational resilience alongside cross-functional Engineering and SRE teams.




• Support governance and oversight of SDLC & Change Management processes, coordinating Change Advisory Board (CAB) governance activities, change reviews, and risk assessments.
• Produce executive reporting, dashboards, scorecards, and operational metrics to identify trends and emerging risks.
• Support audit requests, control reviews, and regulatory engagements by preparing supporting documentation and evidence.
• Act as a product owner and subject matter expert for governance-related technology platforms, gathering requirements and coordinating user feedback.
• Drive workflow automation and improvements to governance effectiveness and operational efficiency.
• Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures, playbooks, and training materials.

Your Profile
(Requirements)
• Bachelor’s degree in computer science, Engineering, Information Systems, Technology Management; Or equivalent practical experience.
• Experience in Incident Management, Change Management, Production Engineering / Site Reliability Engineering (SRE), Engineering Governance, or Technology Risk.
• Strong analytical and problem-solving skills including the usage of AI tools.
• Experience with data analytics, visualization, and reporting tools such as Microsoft Excel (advanced), Python, Power BI, Tableau, or similar technologies.
• Excellent communication and Interpersonal skills, with experience working across technical and non-technical stakeholder groups.
• Ability to manage multiple priorities in a fast-paced environment.
• High-Performance Mindset:



Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering." Desired
• Experience supporting audits, regulatory reviews, or control assessments.
• Familiarity with operational resilience, governance, risk, and control frameworks.
• Experience with workflow management, governance, reporting, or analytics platforms.
• Knowledge of Agile delivery methodologies, product ownership, or SDLC governance practices.
• ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus.
• Familiarity with cloud-native foundations or AI coding assistants. Languages
• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish. Special Notes
• Our Client is actively seeking self-motivated professionals passionate about operational excellence. Work Arrangement We value flexibility to support your lifestyle. This position is available as:
• Remote (Depending on specific project needs). If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/ Requirements
• Bachelor’s degree in computer science, Engineering, Information Systems, Technology Management; Or equivalent practical experience.
• Experience in Incident Management, Change Management, Production Engineering / SRE, Engineering Governance, or Technology Risk.
• Strong analytical and problem-solving skills including usage of AI tools.
• Experience with data analytics, visualization, and reporting tools such as Microsoft Excel (advanced), Python, Power BI, Tableau.
• Excellent communication and Interpersonal skills.
• Experience working across technical and non-technical stakeholder groups.

📌 Technology Risk and Controls Engineer (Ciudad de México)
🏢 Sequoia Connect
📍 Ciudad de México