Our advanced technology, combined with a team genuinely invested in our clients' success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here
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Department: Customer Support
This team is composed of support professionals who work most closely with our clients' teams and their systems, supporting their technical needs with expertise and acumen. This will require both conversational and advisory support as well as tactical, operational support in the form of ad hoc data manipulation and analysis, rapid root cause analysis, technical problem solving, and coordination with Signifyd's engineering and customer success teams.
As a Senior Technical Account Manager Support, you are responsible for serving as the post-sales technical advisor / support to key Latin American merchants. You will work cross-functionally with multiple internal teams to employ Signifyd's implementation methodology and ensure timely integrations and responses to technical support issues. As the merchant's technical contact and at times the first touchpoint for technical topics from within the Support team, you will play a critical role in ensuring a world-class experience for existing merchants. These include customized OMS / eCommerce API integrations as well as VTEX, Shopify, Magento, BigCommerce and NetSuite partnerships.



Work cross-functionally to continue to make the customer experience better for our customers. Escalate unresolved customer issues to the appropriate cross-functional teams (Billing, Claims, Chargebacks, Implementations, Customer Success, Product, Engineering)
Research and troubleshoot customer inquiries within Support team using the appropriate technology and resources
Partner closely with our customer success team as the go-to person for main technical needs.
Keep a clean onboarding and support tickets portfolio with regular and transparent updates kept in CRM
You may be responsible for providing Signifyd Console training to merchants
Help onboard new team members into the team as their buddy, supporting their initial client conversations.
GET, POST, PUT, JSON, Webhook, Listeners..) Postman, Github, etc...)
~ Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools
~ Proficiency with reporting tools (Looker), troubleshooting tools (Postman, SQL) and management tools (Salesforce)
~Demonstrated passion for e-commerce or technology services
~ Fluent English and Spanish.
~ Background in eCommerce, financial/payment systems, and/or fraud mitigation is desirable.

Annual Performance Bonus
~ Versátil Work Arrangements
~ Telework Stipend for Home Internet
~Paid Holidays
~ Company Social Events
~ Dedicated learning budget through Learnerbly
~ We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Candidate demographic data in the aggregate provides a wealth of information that we can use to assess progress against our diversity and inclusion goals and identify areas we can do better.

📌 Senior Technical Account Manager (Ciudad de México)
🏢 Signifyd
📍 Ciudad de México