See something that should exist? Build it.
See a better way? Do it.

At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI.

And we believe customer data should belong to the brands who earn it — not third-party platforms.

PEOPLE & OPERATIONS LEAD – LATAM

Mexico City (preferred) · Full-time Contract · Hybrid
Operations · People · Talent · AI
Start date: November 2026

See a process that lives in someone’s head? Write it down.
See a team that needs to exist? Build it.

At Terrific, we’re building the next generation of social commerce — helping brands turn content, creators, live experiences, and AI into commerce they own.

We’re building our Latin America team on the ground: an in-person sales team in Mexico City, integration engineers across the region, account leads for fashion and beauty, and a bootcamp that turns graduates into operators.

We’re looking for a People & Operations Lead to make all of that run.

This is not an HR role in the traditional sense. It’s the operating spine of a region: hiring, onboarding, contracts, the rhythm of the team, and the bridge between LATAM and headquarters.

THE OPPORTUNITY

Terrific is a general company, with teams in Israel, the United States, Europe and Latin America. LATAM is where we’re growing fastest.

Today, hiring, onboarding, contractor agreements, payment inputs, equipment and the day-to-day of a distributed team run through a small headquarters team working across time zones. That works for five people. It does not work for fifteen in Mexico City and thirty across the region.

You’ll own how LATAM runs:



from the first email to a candidate, to a productive teammate, to a clean monthly close with Finance. You’ll work directly with the CEO, the President and the regional commercial leadership, and you’ll build the systems the region will use for years.

If you like being the person things actually get done by, this role gives you unusual room to make an impact.

WHAT YOU’LL OWN

Running LATAM hiring end to end in our ATS (Lever): reviewing inbound, sending pre-screens, grading replies, scheduling with hiring managers, keeping every candidate answered within 48 hours.

Sourcing when inbound isn’t enough: LinkedIn, referrals, former marketplace and social-commerce seller-acquisition teams, university pipelines in Mexico City.

Onboarding every LATAM hire: contractor agreement, equipment, tool access, HRIS record, first-week plan, bootcamp enrollment.

Contractor administration across Mexico, Argentina, Brazil and Colombia: agreement templates, invoicing cadence, payment inputs to Finance, local compliance basics.

The Mexico City base: workspace, in-person rituals, events, travel, and visitors from headquarters.

The performance rhythm: monthly reviews in our HRIS actually happening in LATAM, 1:1 cadence, exits handled cleanly and on time.

Compensation benchmarks and offer packaging for LATAM roles.

The operating numbers:



headcount, hiring funnel, time-to-hire, time-to-productive, cost per hire — reported weekly to management.

The playbooks: hiring, onboarding, contractor admin, offboarding. Written once, reused every time.

Being the local point of contact for the LATAM team and the bridge to headquarters in Tel Aviv.

You won’t be expected to do everything alone. You will be expected to take ownership, bring the right people together and move the problem forward.

WHO YOU ARE

You’ve run people operations or general operations in a startup or fast-growing company in Latin America, and you were the person things got done by.

You’re comfortable with the unglamorous parts: contracts, invoices, spreadsheets, calendars, chasing people who owe you an answer.

Recruiting doesn’t scare you. You’ve screened candidates, run processes, and closed offers, and you can tell a strong salesperson from a good talker in a twenty-minute call.

You write clearly in Spanish and English, and you’re good on the phone.

You can run five processes at once, and you’re direct enough to tell a founder when one of them is broken.

You don’t need permission to fix things. You do communicate what you fixed.

HOW YOU’LL USE AI

Terrific is AI-native by default. We don’t treat AI as a separate initiative or an occasional productivity tool. We use it as part of how we hire, onboard, document and improve our work.

In this role, you’ll use AI to:

Screen applicants against role criteria and draft pre-screen emails.

Summarize and grade candidate replies before a human reads them.

Draft contracts and offers from approved templates.

📌 People & Operations Lead - LATAM (Ciudad de México)
🏢 Terrific
📍 Ciudad de México