Neo Work is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between Neo Work's teams and our clients' U. S. leadership, responsible for performance, quality, and growth of the account. Neo Work is a integral staffing and operations partner that builds dedicated remote teams for fast-growing U. S. companies. Our teammates work directly inside our clients' teams and tools, while Neo Work takes care of recruiting, HR, benefits, and ongoing support. Key Responsibilities Own day-to-day operations and performance for a dedicated client team Act as the main operational point of contact for the client's leadership Track KPIs and SLAs and turn data into clear reports and dashboards Design and manage QA processes, coaching, and performance improvement plans Manage scheduling, attendance, and staffing to meet demand Identify bottlenecks and implement process improvements as the account scales 4+ years of experience in operations, call center, or team management Proven experience leading teams in a performance-driven environment Advanced Excel or Google Sheets skills (pivot tables, formulas,



dashboards) Excellent spoken and written English, confident presenting to U. S. stakeholders Experience with CRM, ticketing, and telephony tools Strong ownership mindset and attention to detail Based in Mexico, with a reliable home office setup and stable internet connection Nice to Have Experience in a BPO or outsourcing environment Experience in healthcare, legal, or sales operations We offer health insurance for contractors Holiday Extra Pay The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. This is a 100% home-based position We prioritize the mental health of our team members and offer mental health days to support their well-being. In addition to the base salary, performance-based incentives are provided. There is an annual review and appraisal process in place. There are ample opportunities for professional growth and advancement within the company. #J-18808-Ljbffr

📌 Operations manager (Ciudad de México)
🏢 NeoWork
📍 Ciudad de México