Job Summary

Reporting to Customer Service Representative, the

Responsibilities:

Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
Interpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
In charge of tracking relevant metrics and drive action items based on results KPIs.
Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
Create CMF, MRF and PQR.
Involve in CFT,



Operations and customer meetings.
The experience we’re looking to add to our team:
Bachelor’s degree
Effective verbal and written communication in English and Spanish
Customer-focused mindset and strong interpersonal skills
Ability to resolve customer issues, complaints, and requests in a timely manner
Ability to work under pressure and manage multiple priorities
Strong organizational, planning, follow-up, and attention-to-detail skills
Self-motivated, adaptable, and able to work with limited supervision
Experience managing purchase orders, customer demand, shipments, sales orders, and deliveries
Knowledge of RMA, CMA, AR, OTD, export processes, and Incoterms
Proficient in Microsoft Office, especially Excel
Experience in customer service, supply chain, logistics, or manufacturing environments preferred

What you’ll receive for the great work you provide:

Competitive Salary.
Life & Medical insurance.
Christmas Bonus.
Food Coupons.
Saving Fund.
CV19
Job Category

Operations Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

📌 Customer Service Representative (Guadalajara)
🏢 020 Flextronics Technologies Mexico, de C.V.
📍 Guadalajara