Sr. IT Analyst – Manufacturing Systems The Role

The Sr. IT Analyst – Manufacturing Systems is responsible for supporting, sustaining, and enhancing critical manufacturing applications and shop-floor technologies that enable efficient and reliable production operations. As part of the Information Technology organization, this role serves as a key partner to Manufacturing Operations, Engineering, Quality, Controls/Automation, and IT teams to ensure manufacturing systems are integrated, optimized, and aligned with business objectives.

This position combines strong manufacturing process knowledge, MES/MOM expertise, technical troubleshooting, IT/OT integration capabilities, and business analysis skills to support daily operations while driving manufacturing technology modernization and global process standardization initiatives.

What You’ll Do (Impact Areas) Manufacturing Systems Support & Operations

- Provide Level 2 and Level 3 functional and technical support for MES/MOM platforms and other manufacturing applications.
- Troubleshoot and resolve production-impacting issues involving manufacturing systems, interfaces, databases, equipment connectivity, and data flows.
- Coordinate issue resolution across Operations, Engineering, Controls, Infrastructure, Application Support teams, and external vendors.
- Participate in incident management, problem management, change management, and root cause analysis activities.
- Develop and maintain support documentation, troubleshooting guides, and knowledge articles.

Business Analysis & Process Improvement

- Collaborate directly with plant stakeholders to understand manufacturing processes, operational challenges,



and business requirements.
- Gather, document, and analyze business, functional, and technical requirements.
- Conduct process mapping, fit-gap assessments, testing, and solution validation activities.
- Identify opportunities to improve manufacturing process efficiency, usability, reliability, and system performance.
- Translate operational requirements into functional specifications for development and integration teams.

Manufacturing Integration & Connectivity

- Support integration between enterprise applications, manufacturing execution systems, and shop-floor equipment.
- Collaborate with Controls, Automation, and Operational Technology (OT) teams to resolve machine-to-system integration challenges.
- Support and maintain integration technologies such as: OPC UA MQTT REST APIs SQL Industrial communication protocols
- Ensure manufacturing systems and connected devices operate reliably and efficiently.

Technology Modernization & Standardization

- Support manufacturing technology modernization initiatives across global operations.
- Contribute to global manufacturing process standardization efforts.
- Recommend technology enhancements that improve operational performance and scalability.




- Partner with business and technology teams to implement best practices across manufacturing systems.

Governance, Quality & Continuous Improvement

- Support compliance with IT standards, system controls, security requirements, and operational procedures.
- Drive continuous improvement initiatives focused on system reliability, supportability, and operational excellence.
- Ensure documentation and support processes remain current and aligned with business requirements.
- Participate in solution testing, deployment, and post-implementation support activities.

What Success Looks Like

- Manufacturing applications operate with high reliability and minimal production disruption.
- Critical issues are resolved quickly and root causes are effectively addressed.
- Manufacturing processes are optimized through technology-enabled improvements.
- Business stakeholders receive responsive and effective support.
- MES/MOM platforms and integrations consistently meet operational requirements.
- General standardization initiatives improve efficiency and consistency across manufacturing sites.
- Manufacturing system performance, usability, and supportability continuously improve.
- IT and Operations teams maintain strong collaboration and alignment.

Core Competencies

- Manufacturing Systems Support.
- MES/MOM Application Expertise.
- IT/OT Integration.
- Business Analysis and Requirements Management.
- Root Cause Analysis and Problem Solving.
- Manufacturing Process Knowledge.
- Incident and Change Management.
- SQL and Database Management.
- Cross-Functional Collaboration.
- Continuous Improvement.
- Technical Documentation.
- Stakeholder Management. <

📌 Sr. IT Analyst- Manufacturing Systems (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García