**ADVANCED ENGLISH REQUIRED We are looking for a customer-focused professional to support on-site customer relationships, project coordination, and service delivery. This role involves coordinating technical teams, tracking service issues, and ensuring effective communication and timely resolution of customer needs.

Key Responsibilities
• Represent the company on-site and support daily customer interactions.
• Coordinate customer installations, project schedules, documentation, and follow-ups.
• Monitor trouble tickets, network health, incidents, escalations, and SLA compliance.
• Collaborate with general teams across Sales, Engineering, Operations, and Service Management.
• Identify customer needs and potential business opportunities.




• Prepare status reports, meeting minutes, service reviews, and QBR materials. Requirements
• Experience in customer engagement, project coordination, or service delivery.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with ticket management, project tracking, and SLA monitoring.
• Ability to coordinate cross-functional teams and manage multiple priorities.
• Willingness to work on-site and accommodate different time zones when required.

📌 -Customer Success Specialist (Ciudad de México)
🏢 Praxis
📍 Ciudad de México