about placidway:

placidway is a global medical tourism marketplace that connects patients with hospitals, clinics, doctors, and healthcare providers across 60+ countries.

about the role

we are looking for a proactive and results-oriented account manager to manage relationships with healthcare providers and partners on the placidway platform.

the account manager will be responsible for understanding provider needs, supporting their day-to-day platform activity, monitoring patient cases and leads, coordinating with internal teams, resolving issues, and identifying opportunities to improve provider performance, conversions, and revenue.

this role requires a combination of relationship management, customer success, sales, problem-solving, follow-up, and account growth skills.

key responsibilities

provider & account management

- manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
- build and maintain strong, professional relationships with assigned providers.
- understand each provider’s services, treatment offerings, target markets, and business objectives.
- act as the primary point of contact for assigned providers.
- regularly communicate with providers and ensure their needs and concerns are addressed.
- maintain accurate provider information, activities, communications, and follow-ups in the crm.

patient cases & lead management

- monitor patient leads and cases assigned to providers.
- follow up with providers to ensure timely responses to patient inquiries.
- identify delays, missed follow-ups, or inactive cases and take appropriate action.
- coordinate with internal teams when patient cases require escalation or additional support.
- help providers improve their response, follow-up, and patient-handling processes.
- track case progress from initial inquiry through provider communication and potential treatment.

provider performance & conversion

- monitor provider engagement, lead activity, response rates, conversions, and overall account performance.
- identify reasons for low conversion or poor lead engagement.
- work with providers to improve their approach to patient inquiries and follow-ups.




- review account performance and identify areas for improvement.
- encourage providers to actively respond to leads and maximize opportunities available through placidway.
- help increase successful patient-provider connections, treatments, and provider revenue.

account growth & revenue

- identify opportunities to increase provider activity and revenue on the platform.
- recommend relevant placidway services, packages, or opportunities based on provider needs.
- support account retention by maintaining strong provider relationships and addressing concerns proactively.
- identify opportunities for account expansion and increased provider participation.
- follow up on commercial opportunities and ensure timely communication with providers.

customer success & issue resolution

- handle provider concerns, complaints, and escalations professionally.
- investigate issues and coordinate with relevant internal departments to resolve them.
- manage situations where a provider is dissatisfied or considering reducing their activity on the platform.
- maintain clear communication and follow-up until issues are resolved.
- ensure providers understand placidway processes, expectations, and available support.

what we're looking for

- 2-4+ years of experience in account management, customer success, client relationship management, sales, business development, or a similar role.
- experience managing multiple clients, accounts, or business relationships.
- strong customer-facing and relationship-management skills.
- excellent written and verbal english communication.
- strong follow-up and organizational skills.
- experience working with a crm system.
- ability to manage multiple accounts and priorities simultaneously.
- strong problem-solving and negotiation skills.
- comfortable handling difficult customers, complaints, and escalations.




- results-oriented mindset with an understanding of conversion, retention, and revenue.
- ability to work independently in a remote environment.
- strong attention to detail and accountability.

preferred qualifications

experience in any of the following areas is a plus:

- healthcare or medical tourism
- hospitals, clinics, or healthcare providers
- customer success
- account management
- b2b sales / business development
- online marketplaces or platforms
- international client or partner management
- crm-based lead and pipeline management

key skills

relationship management | customer success | account management | provider management | lead management | patient case coordination | crm | follow-up | conversion optimization | sales | business development | negotiation | problem solving | communication | account growth

performance expectations

success in this role will be measured through areas such as:

- provider engagement and retention
- timely follow-up on provider and patient cases
- lead response and case progression
- provider conversion and treatment outcomes
- account activity and growth
- provider satisfaction and issue resolution
- crm accuracy and follow-up discipline
- revenue and commercial opportunities generated from assigned accounts

remote work requirements

- dedicated and quiet workspace.
- reliable laptop/pc suitable for daily professional work.
- stable and reliable internet connection.
- backup internet connection is recommended.
- smartphone for business communication when required.
- ability to work independently and maintain consistent communication with international providers and internal teams.

why join placidway?

- work with a general medical tourism platform.
- remote work environment.
- opportunity to work with healthcare providers across different countries and markets.
- exposure to international patient journeys and healthcare businesses.
- opportunity to develop expertise in account management, customer success, provider relations, and business growth.
- performance-based opportunities for professional growth.

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📌 Account manager (México)
🏢 Placidway
📍 México