McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America. You will lead bilingual customer service operations, build high-performing teams, and drive regional transformation for long-term growth.
Based in Mexico City or surrounding areas, the role offers a hybrid model with in-office Mondays and Wednesdays. You will oversee SLAs, KPIs, and cross-functional partnerships across the region.
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📌 Bilingual CX Leader, LATAM & Spain (Hybrid) (Ciudad de México)
🏢 McGraw Hill
📍 Ciudad de México
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