The Dispute Research Supervisor will report directly to the International Cash Applications Supervisor and will be responsible for overseeing ECA issues and unreconciled Transactions/Disputes to ensure timely resolution with the highest standards of Customer Service.RESPONSIBILITIESWork incoming ECA issues and high visibility disputes.Supervise, lead, monitor, train, and develop staffDevelop, analyze, and communicate key performance indicators for team.Evaluate, approve and report performance activity bi-weekly and periodically.Identify and participate in opportunities to streamline processes; including developing, documenting, and communicating policies and proceduresREQUIREMENTSLevel of formal education: A Bachelor's degree (BA, BS) or equivalent.Area of study: Accounting, Business, or equivalent related experience in account management for a large organizationType of experience:Strong research and analysis skillsGreat written and verbal communication and negotiation skillsStrong interpersonal skills with proven dispute resolution abilityKnowledge of accounting practices and accounts receivable reconciliationAdvanced computer skills including MS Word, Excel, PowerPoint,



and the use of data sources to gather required information for analysis and reportingAutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.Job Info

Job Identification 165517Posting Date 10/21/2026, 04:21 PMJob Schedule Full timeLocations Ave Hemingway 11517-A, Chihuahua, CHIH, 31109, MX

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📌 Dispute Team Lead BTSSC-IM (Ciudad de México)
🏢 AutoZone
📍 Ciudad de México