Technical Support Specialist – Mobile Phone Repair

About the Role

We are looking for a Technical Support Specialist with 1–2 years of hands-on experience in smartphone repair, particularly motherboard-level diagnostics, BGA reballing, motherboard recovery, and baseband reflow techniques.

Key Responsibilities

- Diagnose and repair smartphone hardware and software issues.
- Perform motherboard-level repairs, including reballing, motherboard recovery, and baseband reflow when technically appropriate.
- Use diagnostic tools, schematics, and boardviews to identify hardware failures.
- Provide technical support to repair technicians and service centers.
- Maintain repair quality standards and technical documentation.
- Identify recurring failures and recommend corrective actions.

Requirements

- 1–2 years of experience in smartphone or consumer electronics repair.
- Practical knowledge of BGA reballing, motherboard recovery, microsoldering, and baseband diagnostics.
- Experience using soldering stations, hot-air rework equipment,



and microscopes.
- Understanding of smartphone hardware architecture and board-level troubleshooting.
- Strong analytical and problem-solving skills.
- Intermediate English proficiency.

Education

A technical degree or bachelor's degree in one of the following fields is preferred:

- Electronics Technology / Technical Degree in Electronics
- Electronic Engineering
- Electronic Systems Engineering
- Telecommunications Engineering
- Mechatronics Engineering
- Technical Degree in Electronic Maintenance
- Associate Degree (TSU) in Electronics

Candidates with equivalent hands-on repair training and proven motherboard-level repair experience will also be considered.

Preferred Experience

- Android smartphone repair.
- Experience reading electronic schematics and boardviews.
- Practical experience with BGA rework and component-level diagnostics.

📌 Technical Support Specialist – Mobile Phone Repair (Ciudad de México)
🏢 TRANSSION MEXICO
📍 Ciudad de México