We are seeking an experienced Issue Management professional to lead governance and oversight of technology risk issues throughout their lifecycle, from identification and documentation through remediation, validation, and closure.

This is an individual contributor role with managerial responsibility and no direct reports. You will partner with Service Owners, senior leaders, and cross-functional teams to drive accountability, address remediation barriers, and provide clear visibility into risks and progress.

Key Responsibilities

- Oversee the end-to-end lifecycle of technology risk issues, ensuring appropriate documentation, prioritization, ownership, tracking, and closure.
- Establish and maintain issue management standards, governance practices, quality requirements, and performance measures.
- Lead the definition and review of remediation plans with responsible teams, ensuring actions address underlying risks and root causes.
- Review milestones, dependencies, target dates, supporting evidence, and closure criteria.
- Hold stakeholders accountable for agreed commitments and escalate overdue, unresolved, or high-risk matters.
- Lead governance forums, remediation reviews, and executive status discussions.
- Communicate issue trends, risks, barriers, and recommendations to Service Owners and senior leadership.
- Analyze metrics such as issue aging, overdue actions, remediation cycle times, recurring findings, and milestone performance.
- Ensure reliable issue records, evidence, decisions, and reporting.
- Drive improvements in governance, reporting quality, process consistency, and remediation effectiveness.
- Provide subject-matter guidance to colleagues and collaborate with audit, risk, security,



and technology teams.

Required Qualifications

- At least 5 years of relevant experience in technology risk and issue management; approximately 6–8 years preferred.
- Demonstrated hands-on experience managing the complete issue lifecycle, including remediation oversight and closure validation.
- Strong understanding of IT risks, controls, root cause analysis, and corrective action planning.
- Experience influencing cross-functional stakeholders, negotiating commitments, and managing escalations.
- Ability to operate independently and exercise sound judgment at a managerial level.
- Strong analytical skills and experience interpreting performance metrics and preparing management reporting.
- Excellent written and verbal communication skills.
- Advanced English proficiency, with the ability to lead meetings, present to senior stakeholders, and negotiate in English.
- Studies in Information Technology, Cybersecurity, Risk Management, Business Administration, or a related field. Candidates with incomplete university studies and relevant experience may be considered.

Previous experience holding a Manager title is not required if the candidate demonstrates the necessary expertise, autonomy, and stakeholder management capabilities.

Preferred Qualifications

- Experience working with U.S. or integral stakeholders.
- Familiarity with internal audit and IT assurance.
- Working knowledge of Power BI for interpreting dashboards and communicating performance insights.
- Professional certifications such as CISA, CRISC, CIA, CISM, CGEIT, PMI-RMP, or CompTIA Security+.

Certifications are preferred, not mandatory. Practical experience is essential. No specific GRC platform is required.

📌 Manager – Issue Management Governance (México)
🏢 Importante Empresa Del Sector
📍 México