Role Purpose

Are you passionate about solving technology challenges, supporting enterprise applications, and becoming a subject matter expert in platforms that enable critical business processes?

Join Corning’s Corporate Applications team and help shape the future of our Contract Lifecycle Management capabilities.

What is your role?
As a Senior Analyst – CLM, you will support Corning’s Contract Lifecycle Management and eSignature platforms, including Icertis CLM and DocuSign. You will troubleshoot application issues, manage service requests, support configuration and deployments, and collaborate with users, technology teams, and external vendors to drive issues through resolution.As our CLM capability continues to grow, you will have the opportunity to become a subject matter expert on the applications and contribute to both operational support and future enhancements.

Requisition Number: 78074
Role Purpose
Are you passionate about solving technology challenges, supporting enterprise applications, and becoming a subject matter expert in platforms that enable critical business processes?
Join Corning’s Corporate Applications team and help shape the future of our Contract Lifecycle Management capabilities.
What is your role?
As a Senior Analyst – CLM, you will support Corning’s Contract Lifecycle Management and eSignature platforms, including Icertis CLM and DocuSign. You will troubleshoot application issues, manage service requests, support configuration and deployments, and collaborate with users, technology teams, and external vendors to drive issues through resolution.As our CLM capability continues to grow,



you will have the opportunity to become a subject matter expert on the applications and contribute to both operational support and future enhancements.
Major Responsibilities And Tasks Of The Position

- Manage application incidents, service requests, and support tickets, troubleshooting issues and driving them through resolution.
- Support Icertis CLM and DocuSign administration and configuration, including workflows, access, permissions, templates, metadata, and approval processes.
- Partner with business users, external vendors, and technology teams such as integrations, APIs, infrastructure, security, and other IT functions to resolve application issues.
- Support testing, releases, deployments, enhancements, documentation, and continuous improvement of the CLM and eSignature environment.

What do you need to have?

- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
- 3+ years of experience supporting enterprise business applications, SaaS platforms, or similar technologies.
- Strong experience troubleshooting application issues, managing support tickets, and driving incidents or service requests through resolution.
- Ability to collaborate effectively with business users, external vendors, and multiple technology teams to solve problems.
- Strong analytical, problem-solving, customer service,



and communication skills.
- Curiosity, learning agility, and the ability to develop subject matter expertise across enterprise applications and technologies.
- Fluent English required.

What would be a plus?

- Experience with Icertis CLM, DocuSign, or other Contract Lifecycle Management/eSignature platforms.
- Experience supporting SAP, Req-to-Pay, Procurement Technology, Legal Technology, or other enterprise applications.
- Experience configuring workflows, templates, metadata, permissions, roles, or approval routing.
- Familiarity with APIs, integrations, ServiceNow or similar ticketing platforms.
- Experience supporting multiple technologies or applications and working directly with software vendors.

What We Offer

- Competitive benefits above statutory requirements.
- A collaborative global environment that supports learning and professional growth.
- Opportunity to develop expertise in enterprise platforms and emerging Contract Lifecycle Management capabilities.
- Exposure to general business and technology teams across multiple functions.

The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the fut

📌 Senior CLM (Monterrey)
🏢 Corning
📍 Monterrey