Global IT Service Desk Analyst: Enterprise Support & Automation (Nezahualcóyotl)

Global IT Service Desk Analyst: Enterprise Support & Automation (Nezahualcóyotl)

24 oct
|
Levi Strauss
|
Nezahualcóyotl

24 oct

Levi Strauss

Nezahualcóyotl

Levi Strauss & Co. is seeking a Integral Service Desk Analyst to provide integrated Level 1 and Level 2 support for employees and retail stores worldwide.
You will handle voice, chat, chatbot-transferred, and ITSM contacts, restoring productivity quickly while minimizing handoffs. You will troubleshoot Windows, macOS, Microsoft 365, identity, connectivity, and collaboration issues, aiming for high first-contact resolution and adhering to SLA targets.

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📌 Global IT Service Desk Analyst: Enterprise Support & Automation (Nezahualcóyotl)
🏢 Levi Strauss
📍 Nezahualcóyotl

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