NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.

NeoWork is a integral staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

Serve as the main point of contact for a portfolio of client accounts

Lead client onboarding and ensure a smooth start

Run regular check-ins and business reviews with client stakeholders

Monitor account health, satisfaction, and risks, and act early

Identify upsell and expansion opportunities and partner with sales

Coordinate with internal teams to deliver on client expectations

3+ years of experience in account management, client success, or client services

Excellent spoken and written English, confident with U.S. executives

Strong relationship-building and problem-solving skills





Experience with CRM tools such as HubSpot or Salesforce

Highly organized, able to manage multiple accounts at once

Availability to work U.S. business hours

Based in Mexico, with a reliable home office setup and stable internet connection

Nice to Have

Experience in SaaS, agency, or outsourcing environments

Experience managing renewals or upsells

Fluency in Spanish

We offer health insurance for contractors

Holiday Extra Pay

The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.

This is a 100% home-based position

We prioritize the mental health of our team members and offer mental health days to support their well-being.

In addition to the base salary, performance-based incentives are provided.

There is an annual review and appraisal process in place.

There are ample opportunities for professional growth and advancement within the company.

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📌 Client Success Manager (Colón)
🏢 NeoWork
📍 Colón