NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.
NeoWork is a integral staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
Serve as the main point of contact for a portfolio of client accounts
Lead client onboarding and ensure a smooth start
Run regular check-ins and business reviews with client stakeholders
Monitor account health, satisfaction, and risks, and act early
Identify upsell and expansion opportunities and partner with sales
Coordinate with internal teams to deliver on client expectations
3+ years of experience in account management, client success, or client services
Excellent spoken and written English, confident with U.S. executives
Strong relationship-building and problem-solving skills
Experience with CRM tools such as HubSpot or Salesforce
Highly organized, able to manage multiple accounts at once
Availability to work U.S. business hours
Based in Mexico, with a reliable home office setup and stable internet connection
Nice to Have
Experience in SaaS, agency, or outsourcing environments
Experience managing renewals or upsells
Fluency in Spanish
We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.