Konfío in Mexico's Quintana Roo is seeking an experienced Backend Engineer to transform Kyveria, our internal QA tool, into a production-grade AWS service. You will automate quality evaluation of customer interactions across chat, contact center, and Salesforce, delivering daily, data-driven feedback to CX teams and BPOs.
You will design scalable data pipelines, migrate workflows to AWS, integrate Salesforce Service Cloud and other sources, and tune prompts and rubrics with Claude to improve