Location: Remote
Schedule: Eastern Time business hours
Compensation: C$35,000–C$45,000 annually, including base pay and performance bonuses

The Opportunity
MoveSmart Rentals is hiring an experienced Account Manager to manage existing client relationships, retain dissatisfied clients, influence important decisions, sell relevant services, and keep multiple active files moving from beginning to completion.

MoveSmart operates in residential leasing, but direct real-estate experience is preferred—not required. Strong candidates from account management, consultative sales, customer success, client retention, or another service-based industry are encouraged to apply.

You will become the property owner’s main point of contact after they sign with MoveSmart. You will coordinate the leasing process, monitor listing performance, present applications and offers, recommend changes, and keep the owner informed through tenant move-in.

This is not a basic customer-service or administrative position. You will be responsible for both the client relationship and the commercial performance of your assigned files.

What You’ll Do

Manage multiple active client and leasing files

Keep property owners informed throughout the process

Confirm that each file is complete and ready to be listed

Coordinate listing requirements with the partner brokerage

Monitor inquiries, showings, feedback, applications, and offers

Identify why a property is not attracting interest or offers

Recommend pricing, marketing, presentation, or property-condition changes

Persuade owners to make reasonable price adjustments

Present qualified tenant offers and secure timely decisions

Retain dissatisfied owners who may be considering cancellation





Sell appropriate services that could improve a property’s leasing performance

Handle objections while maintaining the owner’s trust

Coordinate documents, deposits, keys, and move-in requirements

Communicate with owners, tenants, realtors, vendors, and internal teams

Verify payment and payout information before providing updates

Maintain accurate CRM notes, tasks, documents, and next steps

Escalate legal, payment, agreement, or high-risk concerns when required

What You’ll Need

Three or more years of experience in account management, consultative sales, client success, client retention, leasing, property management, portfolio management, or a similar client-facing role

Experience managing ongoing client relationships—not only completing one-time sales

Demonstrated ability to overcome objections and persuade clients to take action

Experience retaining dissatisfied clients or recovering relationships

Confidence recommending price changes, service improvements, or other actions clients may initially resist

Ability to use evidence, customer feedback, market information, and financial reasoning to influence decisions

Experience upselling relevant services or solutions

Ability to manage multiple clients, files, transactions, or opportunities simultaneously

Strong organization, follow-up, and deadline management





Experience using a structured CRM or workflow system

Excellent spoken and written English

Sound judgment when handling client concerns and escalations

Ability to work independently during Eastern Time business hours

Strong candidates may come from account management, customer success, SaaS, insurance, financial services, staffing, telecommunications, automotive sales, hospitality, property management, real estate, or another service-based industry involving ongoing client ownership.

Canadian real-estate experience is an asset but is not mandatory. Training will be provided on MoveSmart’s services, systems, and leasing process.

Compensation
This position offers expected annual compensation of approximately C$35,000–C$45,000, consisting of base pay plus performance bonuses.

Vigente earnings will depend on individual performance. Complete compensation terms will be explained during the interview process.

Remote-Work Requirements

A private professional workspace

Dual monitors

A computer with at least 16 GB of RAM

Reliable internet of at least 100 Mbps

A webcam

A noise-cancelling headset

Who Will Succeed
The right person combines the organization of an experienced Account Manager with the confidence of a consultative salesperson.

You should be able to identify what is preventing a client’s file from progressing, explain the evidence, recommend a solution, overcome resistance, and obtain a clear decision.

You must be persuasive without being misleading or overly aggressive. You should be comfortable challenging unrealistic expectations while maintaining the client’s trust.

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📌 Account Manager — Client Retention & Sales (Ejido de la Finca)
🏢 MoveSmart Rentals
📍 Ejido de la Finca