We are seeking a Strategic Design Leader who can operate at the intersection of business strategy, customer experience, research, innovation, AI-enabled delivery and digital transformation. The role converts ambiguous business challenges into clear opportunity spaces, aligned decisions and executive-ready outputs. This is not a traditional UX, Product Design or people-management position. It is a hands-on leadership role for someone who can shape pursuits, guide complex engagements, create persuasive narratives, define prototype direction and mobilize multidisciplinary teams across multiple accountsResponsibilitiesLead discovery and problem framing for complex transformation, modernization, and innovation initiatives, bringing structure to ambiguous business challengesConnect customer needs, business objectives, operating constraints, and technology feasibility into a cohesive strategic viewConvert ambiguity into structured hypotheses, decisions, plans, and measurable outcomes that drive forward momentumFacilitate conversations with senior stakeholders and work through competing perspectives to reach alignmentDefine experience visions, design principles, customer journeys, service ecosystems, and future-state concepts that guide transformation effortsIdentify tensions, opportunity spaces, and intervention points spanning channels, roles, and operational systemsTranslate strategic direction into actionable experience architectures, roadmaps, and prototype briefsEnsure all recommendations are commercially viable and executable, not just conceptually appealingPartner with account and delivery leadership to shape strategic opportunities and client-facing propositionsDevelop proposal narratives, approaches, workstreams, staffing models, estimates, and governance structures to support pursuitsCreate differentiated points of view, demonstrations, and prototype stories that help clients make confident decisionsContribute directly to pitches, workshops, executive reviews,



and the follow-up conversations that stem from themSynthesize user research, market intelligence, competitive benchmarks, stakeholder interviews, and operational inputs into unified insightDistinguish confirmed evidence from assumptions and surface critical gaps that need to be addressedConvert evidence into implications, recommendations, and decision-ready narratives rather than purely descriptive reportingCreate strategic decks, points of view, one-pagers, proposals, workshop materials, transformation narratives, and decision frameworksStructure complex information so that it is comprehensible, credible, and actionable for executive audiencesMaintain a high standard of information hierarchy, visual storytelling, and editorial precision across all deliverablesUse AI tools such as Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content development, and prototypingDesign repeatable AI-assisted workflows while applying strong judgment, verification, and quality control to outputsHelp teams adopt AI as a delivery multiplier without sacrificing strategic depth or producing generic resultsProvide hands-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teamsTranslate executive intent into clear briefs, working structures, and quality criteria that guide team executionOperate effectively through influence, including in situations where you hold no direct reporting authorityRequirements10+ years of experience in experience strategy, service design, innovation, consulting, product strategy,



or digital transformationDemonstrated ownership of complex client engagements, managing them end-to-end from initial framing through recommendation and concept definitionDirect experience engaging with senior client stakeholders and account leadership to shape outcomesA strong portfolio showcasing executive narratives, strategic deliverables, and transformation workExpert-level skill in facilitation, enabling productive alignment across stakeholders with differing perspectivesStrong synthesis ability, turning complex and varied inputs into clear, decision-ready insightExcellent written communication skills, capable of producing polished, executive-ready materialsStrong presentation skills, able to convey complex strategic concepts with clarity and confidenceCapability to manage multiple high-priority workstreams simultaneously without sacrificing narrative coherence or delivery qualityProfessional fluency in English and Spanish, strongly preferred given the LATAM scope of this roleNice to haveRelevant Product Management certification, which would be viewed as a valuable addition to your qualificationsWe offerInternational projects with top brandsWork with integral teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Strategic Design Leader (Veracruz)
🏢 Epam Systems
📍 Veracruz