NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

NeoWork is a integral staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

Own day-to-day operations and performance for a dedicated client team

Act as the main operational point of contact for the client's leadership

Track KPIs and SLAs and turn data into clear reports and dashboards

Design and manage QA processes, coaching, and performance improvement plans

Manage scheduling, attendance, and staffing to meet demand

Identify bottlenecks and implement process improvements as the account scales

4+ years of experience in operations, call center, or team management

Proven experience leading teams in a performance-driven environment

Advanced Excel or Google Sheets skills (pivot tables, formulas,



dashboards)

Excellent spoken and written English, confident presenting to U.S. stakeholders

Experience with CRM, ticketing, and telephony tools

Strong ownership mindset and attention to detail

Based in Mexico, with a reliable home office setup and stable internet connection

Nice to Have

Experience in a BPO or outsourcing environment

Experience in healthcare, legal, or sales operations

We offer health insurance for contractors

Holiday Extra Pay

The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.

This is a 100% home-based position

We prioritize the mental health of our team members and offer mental health days to support their well-being.

In addition to the base salary, performance-based incentives are provided.

There is an annual review and appraisal process in place.

There are ample opportunities for professional growth and advancement within the company.

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📌 Operations Manager (Xico)
🏢 NeoWork
📍 Xico