About Us
Our vision is a world where every patient feels cared for and every doctor has the capacity to care. Our mission is to end the second shift.

For most doctors in Latin America, the workday doesn't end when the last patient leaves. A second shift starts on WhatsApp: patient messages, rescheduling, follow-ups and payments, often late into the night. Leona takes that shift off their hands. Our AI assistant reads and answers patient WhatsApp threads, books appointments, and is expanding into billing and payments for medical practices. Today, doctors across 28 specialties in 14 countries use Leona to manage relationships with their patients.

We're building toward a future where patients feel cared for between visits, not just during them, and where doctors get their evenings back, while increasing their earnings.

With bases in San Francisco and Mexico City, our team brings together years of experience scaling companies like Uber, Rappi, and Modern Fertility across the US and Latin America. We're backed by a16z, General Catalyst and Accel, along with a remarkable group of angels including the founders of Nubank, Rappi, and Maven Clinic.

The Role
You'll work at the intersection of operations, product, and customer experience.

You'll spend time understanding our doctors, analyzing performance data, improving onboarding and activation, designing scalable processes, and helping leadership make better decisions. No two weeks will look the same.

This is an idóneo role for someone who wants to learn how an early-stage startup operates and gain exposure to every part of the business while having meaningful ownership from day one.

What You'll Do
Drive Doctor Activation & Growth

Guide doctors through onboarding, from signup to successful activation

Become an expert on our onboarding funnel and identify opportunities to improve conversion and engagement

Act as a trusted point of contact for a portfolio of doctors during their first weeks on Leona

Collect customer insights and translate them into product and operational improvements





Analyze Performance & Drive Decisions

Build dashboards and reports that help leadership understand business performance

Monitor key metrics across onboarding, activation, engagement, and retention

Identify trends, bottlenecks, and opportunities through data analysis

Present recommendations and insights to stakeholders

Build Scalable Operations

Design and improve processes that enable Leona to scale efficiently

Partner with product, growth, operations, and engineering teams to launch new initiatives

Lead cross-functional projects from idea to execution

Develop systems that improve quality, speed, and reliability across the organization

Support Strategic Initiatives

Conduct market and competitive research

Help evaluate new growth opportunities and business initiatives

Support leadership on high-priority strategic projects

Contribute to company planning and goal-setting processes

What Success Looks Like
In Your First 30 Days

Become an expert in Leona's product, doctors, and operational workflows

Take ownership of onboarding and supporting new doctors

Build familiarity with our key metrics and dashboards

In Your First 90 Days

Own meaningful improvements to activation or onboarding performance

Launch at least one operational initiative that improves efficiency or customer experience

Become a trusted partner across growth, product, and operations teams

Deliver insights that influence company decisions

Who You Are
We're less interested in your years of experience and more interested in your ability to learn quickly, solve problems, and execute.

You might be:





A recent graduate with exceptional academic or extracurricular achievements

An analyst from consulting, banking, or a high-growth startup

An multi-year operator who loves building systems and solving messy problems

Someone who has built projects, businesses, or communities on your own

Qualifications

Bachelor's degree in Business, Economics, Engineering, Mathematics, or a related field

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Comfort working with data and learning new tools quickly

Proficiency with Excel/Google Sheets; experience with SQL is a plus

Familiarity with AI tools and large language models

Strong ownership mentality and bias toward action

Ability to thrive in fast-changing environments

An intermediate level in Spanish is required for this role

Nice to Have

Experience in consulting, operations, strategy, growth, analytics, or startups

Experience with SQL, business intelligence tools, or data visualization platforms

Healthcare experience or interest in healthcare innovation

What You Can Expect
Real Impact From Day One
Your work will directly influence how doctors deliver care and how patients experience healthcare. You'll see the results of your ideas quickly and have the opportunity to shape the future of the company.

Ownership & Autonomy
You'll own projects, make decisions, and be trusted to drive meaningful outcomes. We believe in giving people responsibility early and supporting them to succeed.

Learn Faster Than Anywhere Else
You'll work directly with experienced founders and operators who have built and scaled companies across Latin America and the United States. You'll gain exposure to growth, operations, product, strategy, and healthcare.

Build Something That Matters
Every improvement you make helps doctors spend less time on administrative work and more time caring for patients.

Competitive Compensation + Equity
We believe the people building Leona should share in the value they create.

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