Key Responsibilities

- Provide after-sales technical support for energy storage systems and related equipment.
- Diagnose and troubleshoot electrical, hardware, and system-level issues to ensure reliable equipment operation.
- Perform on-site inspections, equipment commissioning, maintenance, and technical troubleshooting when required.
- Respond to customer technical inquiries and provide timely solutions to technical issues.
- Work closely with internal engineering, sales, and service teams to resolve technical problems and improve customer satisfaction.
- Assist with product installation guidance, technical training, and maintenance recommendations.
- Prepare technical service reports and document troubleshooting processes and solutions.
- Travel to customer sites across Mexico when necessary.

Requirements
- Bachelor's degree in Electrical Engineering, Electrical and Electronics Engineering, Power Engineering, or a related technical discipline.
- 2–3 years of relevant work experience in after-sales service, technical support, field service, or a similar engineering role.




- Previous experience in the energy storage industry is required, preferably with battery energy storage systems (BESS), energy storage inverters, or related electrical equipment.
- Familiarity with at least one of the following is preferred:
- Residential Energy Storage
- Commercial and Industrial (C&I;) Energy Storage
- Utility-Scale / Grid-Side Energy Storage
- Good understanding of electrical systems, power electronics, troubleshooting, and equipment maintenance.
- Strong problem-solving, communication, and customer service skills.
- Willingness to travel within Mexico for on-site technical support.
- Professional proficiency in Spanish is preferred for communication with local customers; English proficiency is an advantage.

Preferred Qualifications
- Experience working with energy storage inverters, battery systems, BMS, or power conversion systems (PCS).
- Experience in solar PV, renewable energy, or power equipment.
- Familiarity with system commissioning, fault diagnosis, and preventive maintenance.

📌 After-Sales Service Engineer – Energy Storage (Ciudad de México)
🏢 AX-Talents International HR Services
📍 Ciudad de México