A leading and growing company in Latin America is seeking:

Brokerage Applications Support Specialist

Key Responsibilities

- Deliver remote, telephone, and scheduled onsite application support.
- Troubleshoot incidents involving applications, system access, and connectivity.
- Register, manage, and follow up on incidents and service requests through approved ITSM platforms.
- Escalate complex technical or functional issues to appropriate support groups.
- Identify recurring issues and operational risks, and maintain troubleshooting documentation, logs, and knowledge articles.
- Collect, document, and organize evidence for technical investigations.
- Participate in application validation related to fixes, patches, upgrades, and approved changes.
- Coordinate communication during critical incidents within the established support window.

Required Experience

- 1–3 years of experience in Help Desk, Service Desk, Technical Support, or Application Support.
- Experience providing remote and telephone-based support.
- Familiarity with incident management and troubleshooting processes.
- Experience with ticketing or ITSM platforms preferred.
- Experience supporting business-critical applications desirable.

Technical Knowledge

- Customs entry processing applications, preferably Slamnet.
- Windows operating systems; Microsoft Office; remote support tools.




- Incident management and troubleshooting methodologies.
- Enterprise brokerage applications and supporting technologies.
- Basic understanding of application connectivity, system access, and infrastructure-related incidents.

Business Knowledge

- Basic understanding of international trade.
- Familiarity with customs brokerage, import/export processes, and customs entry processing workflows.
- Knowledge of logistics and supply chain operations preferred.

Position Requirements

- Bachelor’s degree or technical qualification in Information Technology, Computer Science, Information Systems, or a related field.
- English proficiency at B1–B2 level (CEFR), with conversational skills sufficient to communicate with international teams, participate in support calls, and coordinate incident resolution in English.
- Ability to work an assigned staggered schedule within the established support coverage window.
- Ability to attend the designated airport operations office onsite once per week.

- Advanced conversational English (will be assessed during the interview process).

- Work arrangement: Hybrid — mandatory onsite attendance once weekly.

- Location: Guadalajara International Airport.

- Salary: MXN $65,000 gross per month.

- Benefits: Excellent benefits package, including benefits above the statutory minimum.

📌 Brokerage Applications Support Specialist | Hybrid in GDL (Guadalajara)
🏢 Gsb Solutions
📍 Guadalajara