Appointment Setting, Call Centre, Customer Acquisition, Customer Service, Inside Sales, Outbound Sales, SalesLead Qualification RepresentativeLocation: RemoteSchedule: Full-time, EST Business Hours RequiredCompensation: C$40,000-C$50,000 annually, based on experience, qualifications, and performanceThe OpportunityRoyal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent.
Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.This is a high-volume outbound-calling position - not a traditional customer-service role.
You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments.
Sales representatives will review the property owner's circumstances and explain the available coverage.What You'll DoMake continuous outbound calls using an automatic dialerSpeak with property owners about rental-guarantee insurance optionsDeliver clear and professional call openingsConfirm required property-owner and qualification informationIdentify whether the prospect is interested in learning moreExplain the purpose and potential value of the service clearlyHandle questions,



objections, suspicion, and rejection professionallyObtain permission before initiating a transferComplete warm live transfers to sales representativesRemain on the line until the receiving representative accepts the callRecord accurate notes, outcomes, and dispositions in the CRMSchedule callbacks and follow up on unsuccessful transfers when requiredRespect opt-out and do-not-call requestsFollow approved scripts, qualification rules, and compliance requirementsParticipate in coaching, call reviews, and performance reportingMeet call-quality and accepted-transfer targetsWhat You'll NeedThree or more recent years of high-volume outbound-calling experienceExperience with lead qualification and live transfersExperience working against measurable hourly or daily performance targetsExperience using an automatic dialerExperience using a CRM while actively callingStrong spoken and written EnglishClear listening, communication, and objection-handling skillsConfidence speaking with busy, suspicious,



or frustrated prospectsThe ability to remain calm and professional during difficult callsAccurate call-disposition and documentation habitsThe resilience to remain productive during continuous callingThe ability to follow scripts and compliance requirements without sounding unnaturalFull-time availability during the assigned campaign scheduleVerifiable employment history and professional referencesExperience with Convovo, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.Direct property-management or insurance experience is preferred but not mandatory.
Strong candidates from other high-volume outbound campaigns will be considered.Who Will SucceedThe right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.Remote-Work RequirementsYou Must HaveA private and professional workspaceDual monitorsA computer with at least 16 GB of RAMReliable internet speed of at least 100 MbpsBackup internet connectivity or powerA wired noise-cancelling headsetA webcamA current operating system with appropriate security updatesSee All Open Roles
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📌 Lead Qualification Representative (Heroica Puebla de Zaragoza)
🏢 Royal York Property Management
📍 Heroica Puebla de Zaragoza