Company Overview

Flowserve is a general manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity.

At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.

Responsibilities

- Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led
- Help develop an environment and culture that supports the attraction and retention of quality talent
- Actively participates in the PMP, developing SMART goals and objectives
- Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team
- Create appropriate backup structure and cross-training to ensure continuous service levels




- Build a culture of operational excellence and continuous improvement
- Work with stakeholders to ensure accurate and controlled financial statements for own domain.
- Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.

Qualifications And Skills

- University degree, preferably in Accounting, Finance, Economics or related subjects.
- 4+ years’ experience is required, (2+ years in a Shared Service center)
- Demonstrated ability to motivate and develop people
- Excellent verbal and written communication and negotiation skills in English
- Strong drive for action and proactivity in recognizing and resolving issues
- Confident user of MS Office (Excel, Word, PowerPoint)
- Ability to establish and maintain effective work relationships with stakeholders
- Ability to cope with and drive process changes
- Continuous improvement mindset (LEAN Six Sigma is an advantage

Req ID : R-21227 Job Family Group : Finance & Accounting

Job Family : FA Accounting

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.

For more information, read the Accessibility Process.

📌 Collection Supervisor (Santiago de Querétaro)
🏢 Flowserve
📍 Santiago de Querétaro