Reporting directly to Quality Manager, the Customer Service Representative is the key liaison and Problem-solver between the manufacturing operation and Blinds To Go internal sales team.
He/she directly manages all communications with sales team and resolves customer service issues in real-time.
Customer service managers must be hands-on, have strong analytical/root-causing skills, and have very good cross-functional management skills.
Key Responsibilities:
Support the sales team with real-time information and solutions.
Trouble shoot and resolve sales and customer problems; field calls and tickets and respond to product and production issues daily.
Analyze, root-cause and propose solutions to recurring issues.
Enter all communication in CRM.
Key Requirements:




Five years of customer service in retail or call-center operation preferred.
Organized with high attention to details.
Bilingual Spanish and English required.
Computer proficiency (MS Office – Word, Excel and Outlook).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Strong cross-functional skills and ability to interact with all level of employees.
Hand-on, results-oriented.
+2 years of experience in a call center.
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📌 Customer Service Representative (Saltillo)
🏢 Blinds To Go Mexico
📍 Saltillo