Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
"General Job Description" "Under general supervision perform the following activities:" - Prepare all necessary customs forms to allow import, export and transit procedures to carry out in a timely, efficient and effective manner for shipments arriving and departing by air, i.e., master guides, cargo manifests and general declarations, invoices and any additional related documentation.
- Prepare forms detailing custom duties, duties and taxes / VAT.
- Prepare international manifests to ensure cargo release in a timely manner.
- Ensure full compliance of all ramp activities with country policies and tax laws and in compliance with FedEx rules, procedures, practices and rules.
- Interact with customs officials and coordinate customs activities with internal staff.
- Contact customers to provide information and inform about any additional tax payments.
- Keep all customs documentation well organized and filed correctly.
- Perform the classification and transfer of cargo to other airlines when required.
- Process submission of flight information through customs computer system.
- Track cases for different shipments.
- Inventory management of loads found in urgent shipping warehouses.
- Control of supplies and inventories.
- Support load-captain function if required.
- May be required to perform other duties as assigned Minimum Requirements Minimum Education - Bachelor's degree in international trade or related.




- Ability to understand English (450 TOEIC points).
Minimum Experience - Technician/technologist in international trade or business with two years of experience in handling air cargo, procedures, policies, customs laws and regulations and customs clearance processes at the airport.
- Analytical thinking, planning and organization skills.
- Good verbal and written communication skills.
- Driver's license, preferable.
- Good administrative skills and computer knowledge.
- Management of the English language in the customs area.
- Must be able to work versátil hours, including weekends and holidays when/if required.
FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include: - **** Fortune's World Most Admired Companies (14th) - **** Fortune's Best Places to Work (15th) - **** Forbes's One of the "Best Employers for Diversity" - **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th) - **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years - **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible - **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- **** FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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📌 Lm281: Customs Agent (Santiago de Querétaro)
🏢 Fedex
📍 Santiago de Querétaro