You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Operations, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies.
Responsibilities
- Facilitate process improvement
- Provide program guidance to customers
- Administrative Support
- Order Processing
- Inbound & Outbound Calls
- Routing and scheduling
Qualifications
- Bachelor’s student in business, administration or related field
- Advanced English
- An attention to detail
- Change oriented
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction