Why work at Watlow?

Would you like to work in the fascinating world of industrial technology? Watlow is a general leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.

Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility.

At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro.

Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquiries related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.

Key Responsibilities

- Respond to customer inquiries and complaints regarding Watlow products and services.

- Investigate and resolve customer issues in a timely and professional manner.

- Create and process orders, standard quotes, credits, and other customer-related transactions.

- Manage order confirmations, changes, or cancellations—may involve accessing customer websites.

- Track shipments,



open orders, and rework status as needed.

- Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.

- Collaborate with internal departments to champion customer needs.

- Advocate for the customer within the organization and support root cause analysis efforts.

- Participate in process improvement initiatives and support continuous learning.

- Uphold company policies, procedures, and model Watlow’s values in every interaction.

Qualifications

- Bachelor´s degree in related field, or 1–3 years of related experience.

- Proficiency in English is a must.

- Strong communication, problem-solving, and interpersonal skills.

- Proficient in Microsoft Office

- Eagerness to learn, collaborate, and contribute to a positive team environment.

Benefits: The Watlow Total Compensation Plan

Benefits

Your and your family's health, well-being, and financial stability are a priority for us.

The Watlow Total Compensation

Plan includes competitive compensation and a range of benefits to enhance your career:

- Salary paid bi-weekly

- Major and minor medical insurance

- Dental insurance

- Vision insurance

- Savings fund (13%)

- Grocery vouchers (10%)

- Vacation days: 1st year - 13 days (Increasing each year according to the law + 1 additional day)

- Vacation bonus (50%)

- End of year bonus: 27 days

- Legal benefits

📌 Customer Service Representative - Mexico (La Cañada)
🏢 Watlow
📍 La Cañada