At BETWEEN, we offer the opportunities you need to reach your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We provide support across a wide variety of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop custom technological solutions from our BETWEEN Labs.

We are looking for a Service Operations Manager to join a global technology company's 3D Printing business. The business offers 3D printing "as a service": customers have the printers on site and pay based on usage. You will support the commercial cycle from quote to cash, turning sales opportunities into active service contracts and making sure they run smoothly across the Americas region (US and LATAM).

Responsibilities

- Prepare quotes and pricing for service contracts using CPQ tools (Microsoft Dynamics, DealHub or similar).

- Prepare and manage service contracts, statements of work (SOWs), and amendments.

- Track new contract activations and manage renewals.

- Coordinate with the onboarding team and request invoicing of contract SKUs.

- Follow up with Credit & Collection on past-due accounts.

- Support sales representatives and regional Sales and Category teams so the quote-to-cash process runs smoothly.





- Maintain and improve operational tools (Excel, Smartsheet, Power BI).

- Manage a regional contract portfolio and report the weekly forecast.

Conditions

- Permanent contract

- 100% remote work from anywhere in Mexico or Colombia

- Salary aligned with experience and the market, ranging from 25,000 to 29,000 MXN gross/month.

- Versátil working hours.

Requirements

Requirements

- 3+ years in Sales Operations, Business Operations, Deal Desk, Contract or Order Management in a B2B environment.

- Hands-on experience with the full quote-to-cash cycle (quotes, contracts, activations, and invoicing).

- Experience with CRM or CPQ tools (Microsoft Dynamics, Salesforce, DealHub, or similar).

- Advanced level of Excel.

- Fluent English (C1+ minimum), spoken and written, for daily interaction with US and international teams.

- Strong organizational skills to manage a large portfolio of accounts and strict deadlines.

Nice to have

- Experience with subscription, as-a-service, or leasing models.

- Knowledge of Smartsheet, Jira, or Power BI.

- Experience with billing and collections processes.

- Background in technology, printing, or industrial equipment.

📌 Customer Success Manager (Mexico - Remote) (Guadalajara)
🏢 BETWEEN Group
📍 Guadalajara