Engagement Lead
- Mexico | Gaming & Casino

Location:
Mexico

Experience:
12-15+ Years Industry: Casino / Gaming
- Mandatory Languages: Fluent Spanish & English
- Mandatory Role Summary We are looking for an experienced Engagement Lead / Account Manager to own and grow strategic client relationships within the Gaming & Casino industry in Mexico/LATAM. The role will serve as the primary client-facing leader, connecting business needs with technology, delivery, consulting, and growth opportunities.

Key Responsibilities
• Own end-to-end client relationships across strategic Casino/Gaming accounts.
• Act as the primary point of contact for CIO, CTO, CPO, Digital, Product and Business stakeholders.
• Drive account growth, farming, cross-selling and new opportunity development.
• Manage the engagement across P&L;, revenue, margins, commercials and delivery governance.
• Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms, CMS/PMS, loyalty, player wallet, omnichannel and digital transformation.
• Lead QBRs, executive connects, account planning and stakeholder management.
• Translate client business challenges into technology solutions and consulting opportunities.
• Work closely with Sales, Presales, Delivery, Engineering and Consulting teams to develop proposals and close opportunities.
• Manage RFPs/RFIs,



SOWs, renewals, negotiations and commercial discussions.
• Build strong relationships with casino operators, gaming technology providers and ecosystem partners across Mexico/LATAM.
• Maintain a strong understanding of the Mexican Casino/Gaming ecosystem, regulatory environment and market dynamics.
• Drive client satisfaction, retention and expansion. Mandatory Requirements
• 12+ years of experience in IT Services / Consulting / Digital Engineering.
• Mandatory experience working with Casino/Gaming clients.
• Strong Account Management / Engagement Management / Client Partner experience.
• Proven experience managing large strategic accounts and revenue/P&L; responsibility.
• Strong understanding of Casino technology and business processes.
• Existing relationships/network within Mexican or LATAM Gaming/Casino ecosystem would be highly valuable.
• Fluent Spanish and English, with excellent verbal and written communication.
• Strong executive presence and ability to interact with CXO-level stakeholders.
• Experience in consultative selling, farming, cross-selling and solution-led growth.
• Willingness to travel within Mexico/LATAM and occasionally the US. BPM, Casino Gaming, Account Management, IT Process Management

📌 PROJECT MANAGER (Ciudad de México)
🏢 Happiest Minds Technologies
📍 Ciudad de México