? We're Hiring | Systems Reliability Engineer I (Retail Technology) ? Do you thrive in high-availability environments where reliability, automation, and operational excellence are critical to business success? We're looking for a talented Systems Reliability Engineer I to help ensure the stability, performance, and reliability of the technology platforms that power our global retail operations. This is an exciting opportunity to work at the intersection of production support, site reliability engineering, retail technology, automation, and continuous improvement while supporting a globally recognized brand. ?

What You'll Do
As a key member of the Systems Reliability Engineering team, you will: ✅ Manage production incidents and operational issues across critical Retail Technology platforms. ✅ Lead troubleshooting and resolution efforts to minimize business impact and maintain high service availability. ✅ Perform root cause analysis and implement corrective actions that improve long-term platform stability and reliability. ✅ Support production releases, service transitions, and operational readiness activities. ✅ Drive automation and observability initiatives that reduce manual effort and recurring incidents. ✅ Partner with engineering teams, vendors, and business stakeholders to identify risks and continuously improve platform performance. ✅ Champion operational excellence and SRE best practices across application and infrastructure environments. ? What We're Looking For ✔ 6+ years of experience in: Site Reliability Engineering (SRE) Application Support Production Support Infrastructure Operations Retail Technology Platform Operations ✔ Strong experience managing complex production incidents in enterprise environments. ✔ Proven expertise in: Incident Management Problem Management Change Management Root Cause Analysis Production Support Operations ✔ Hands-on experience with monitoring, observability, automation, and modern engineering practices.



✔ Experience supporting large-scale enterprise applications, infrastructure, or customer-facing platforms. ✔ Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience. ? Retail Technology Experience Preferred We're especially interested in professionals with exposure to: Xstore Xoffice Point of Sale (POS) ORCE MPOS RFID Solutions Omnichannel Retail Platforms Store Systems Retail Networks & Infrastructure ? Technical Skills We Value Enterprise Platforms APIs Azure Databases Endpoints Reliability Engineering SRE Practices Incident Management Problem Management Change Management Observability & Automation New Relic Python CI/CD Pipelines AIOps Security & Governance ITIL Security Controls Compliance Risk Management ? Why Join? You'll be part of a team that supports technology critical to millions of customer interactions worldwide. You'll have the opportunity to influence platform reliability, modernize operational practices, and drive automation initiatives that directly impact business performance. This role is perfect for engineers who enjoy solving complex production challenges, improving systems at scale, and partnering with cross-functional teams to deliver world-class retail technology experiences. ? Idóneo Backgrounds Site Reliability Engineer (SRE) Production Support Engineer Application Support Lead Reliability Engineer Infrastructure Engineer Retail Technology Engineer Operations Engineer Platform Engineer Technical Support Engineer (Enterprise Systems) DevOps Engineer with strong operational experience ? Ready to help power the technology behind one of the world's most iconic retail brands? Apply today or send me a direct message to learn more about this exciting opportunity. #Hiring #SystemsReliabilityEngineer #SRE #SiteReliabilityEngineering #ProductionSupport #RetailTechnology #DevOps #PlatformEngineering #Automation #NewRelic #Python #Azure #ITOperations #IncidentManagement #RetailTech #Levis #TechCareers #NowHiring

📌 Systems Reliability Engineer I (Ciudad de México)
🏢 Levi Strauss
📍 Ciudad de México