Omni Pontoque Resort at Punta de Mita

Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand’s first luxury resort in Mexico. Staying true to the brand’s mission of creating elevated places and spaces that are inspired by a destination, the resort’s exterior and interiors will pay homage to the local culture with a contemporary twist.

This beachfront resort will feature 244 guest rooms and suites and two 4-bedroom villas with sweeping views of the Bay of Banderas. Complementing the local area’s many attractions and activities, the resort will offer three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools including adult-only and family-friendly options, a state-of-the-art indoor and outdoor fitness center, and a kids club. Boasting over 27,000 square feet of meeting and event space, the Omni Pontoque will feature a 6,000 square foot ballroom, an open-air pavilion, multiple event lawns and dedicated meeting rooms, all of which provide breathtaking ocean views.

The Director of Front Office oversees the Front Desk, Concierge, and Idóneo Services teams, ensuring maximum Front Office operating efficiency by effectively balancing the needs of guests, owners, and associates. This role works closely with the Director of Rooms and collaborates daily with Housekeeping, Finance, and Sales to deliver a seamless, world-class arrival and departure experience from the resort’s pre-opening phase onward.

Essential Functions





- Assist in leading morning stand-up meetings with the resort leadership team.
- Oversee the Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge, and Ideal Service Phone Operators.
- Provide support to the Guest Services Manager, who oversees Bell, Valet, Transportation, and Loyalty.
- Work closely with leaders from all departments, communicating daily with Housekeeping, Finance, and Sales teams in particular.
- Ensure daily tasks are assigned and completed, assisting the team with tasks when necessary due to call-offs or high business levels, including blocking/assigning applicable arrivals for the following day (e.g., VIPs, Select Guests, ESPs, special requests), checking guests in and out of the resort, providing lobby support during peak hours, assisting Valet and Bell with heavy arrivals or departures, assisting the Concierge team with reservations, and ensuring all needed reports are run (Rate Discrepancy, Checkout with Balance, Daily Credit, etc.).
- Support the team by creating schedules, completing payroll in a timely manner, providing ongoing training to current associates, creating training plans and schedules for newly hired associates,



holding daily stand-up meetings, holding monthly All Together Get Together meetings, and completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs.
- Handle guest complaints, maintaining a satisfactory impression with the guest.
- Attend all relevant resort meetings, including Pre-Cons and Guest Recovery meetings.

Minimum Requirements

- Previous Front Office Management experience in a similar Front Office/Rooms environment — four-diamond, resort, or large property — required.
- Ability to navigate the interior and exterior of the resort.
- Experience with Property Management Systems required; Opera experience preferred.
- Ability to work flexible shifts, including weekends and holidays.
- Excellent organizational, supervisory, and customer service skills.
- Ability to work well under stressful situations and handle challenges in a professional manner.
- Ability to walk and stand for extended periods of time, up to 8 hours per day.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

📌 Director of Front Office (Cruz de Huanacaxtle)
🏢 Omni Hotels u0026 Resorts
📍 Cruz de Huanacaxtle