Join the Team Shaping the Future of Enterprise AI At 89 Solutions we are redefining how enterprises operate through AI. As a leading pure play Moveworks partner we deliver Enterprise grade AI solutions that integrate withenterprise platforms. This is a customer facing role that combines technical architecture, enterprise consulting and leadership, offering the opportunity to work at the forefront of AI transformation while developing expertise in the Moveworks platform. *This is an Independent Contractor opportunity for professionals based in Mexico.

Key Responsibilities
• Lead Moveworks incident management and triage act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy and user experience.
• Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations and opportunities to align with best practices.
• Analyze interaction metrics, user behaviour and feedback trends to identify adoption gaps and recommend targeted improvements.
• Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting and ITSM form remediation.
• Design, build, and deploy new AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta, etc.)
• Act as a trusted technical advisor to customer stakeholders leading platform strategy, presenting insights in service reviews and aligning improvements to business outcomes Required Qualifications
• 5+ years in a customer-facing technical role (Senior Technical Consultant, Support Engineer, Implementation Engineer or similar)
• 3+ years hands-on experience with integrations (REST APIs) between enterprise applications




• Hand-on admin and development experience on ServiceNow. Preferred modules – ITSM, HRSD, ESC, Now Assist, Now Platform (service catalogue, server side scripting etc)
• Proficiency in at least one scripting/programming language (Python, JavaScript, PowerShell, etc.)
• Strong production troubleshooting skills with a structured, methodical approach
• Demonstrated ability to produce clear, high quality technical documentation
• General knowledge of AI technologies & conversational AI concept
• **Advanced English proficiency (C1 or higher) with excellent verbal and written communication skills and the ability to confidently engage with international clients and stakeholders in a customer facing environment Technical Skills
• Hands-on experience in administration, development, configuration, and troubleshooting, particularly across ServiceNow
• Strong experience with REST APIs, JSON, authentication methods (OAuth2, API Keys, JWT)
• Proficiency in JavaScript, Python, PowerShell, or similar languages for automation, troubleshooting, and backend integrations.
• Experience diagnosing and resolving production incidents, integration failures, performance issues, and platform configuration errors Engagement Terms
• This is an Independent Contractor engagement for professionals based in Mexico.
• Services are provided on a project-by-project basis under mutually agreed Statements of Work (SOWs).
• Engagements are outcome-based and measured against agreed deliverables, milestones, and acceptance criteria.
• There are no fixed

working hours
, and contractors maintain autonomy over their work schedule. This engagement is non exclusive. Contractors are responsible for their own taxes, statutory obligations, insurance, and benefits in Mexico. *Please consider applying only if you have ServiceNow experience. Ready to help shape the future of Enterprise AI? Join 89 Solutions and be part of the transformation

📌 ServiceNow Technical Consultant (México)
🏢 89 Solutions
📍 México