Role Summary Is responsible for post-sale technical customer service and support across multiple sub families for business and/or end-consumer customers Main Tasks
• Finding solutions for customers by customer issues analysis and resolution (typically performed in an office environment)
• Coordinating customer service at the distribution centre regarding product returns and repairs, or at the walk-in customer service facility in the field
• Coordinating customers, production and distribution departments related to specific customer orders
• Ensuring accurate and up-to-date records of customer information (customer database)
• Creating reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns Minimum Educational Requirement Bachelor's Degree or Comparable Qualification in Economic Sciences, Business Economics or Related fields Experience Advance English

📌 Practicante Customer Service (Santiago de Querétaro)
🏢 MANN+HUMMEL
📍 Santiago de Querétaro